Customer Support Specialist

3 weeks ago


Winchester, Virginia, United States Apple Federal Credit Union Full time
Join Our Team

We are seeking a highly motivated and customer-focused Customer Support Specialist to join our team in Winchester, VA. As a Member Services Representative I at Apple Federal Credit Union, you will be responsible for delivering exceptional service to our members, processing transactions, and promoting our products.

Responsibilities:

  • Transaction Processing:
    • Efficiently process transactions, including deposits, withdrawals, and account transfers.
    • Balance checks and cash accurately, ensuring compliance with daily cash received vouchers.
  • Member Engagement:
    • Represent the credit union with courtesy and professionalism to members in person, by mail, or over the phone.
    • Respond to member correspondence regarding account transactions.
  • Loan and Account Services:
    • Receive loan payments, checks, and cash for deposit into members' savings and checking accounts.
    • Verify amounts and examine checks for proper endorsement and negotiability.
    • Input transaction information into our computer system via PC.
  • Information and Outreach:
    • Provide basic account information on loans and share products to members as needed.
    • Under the guidance of branch management, contact members regarding deposit accounts, loan applications, and other relevant products.
    • Record member activity in the Synapsys MRM system.
  • Service Excellence:
    • Embody the 'Pillars of Member Service' by consistently delivering friendly and professional interactions to internal and external members.
    • Stay informed about all Apple FCU products, services, policies, and procedures.
    • Complete internal training requirements promptly.
  • Sales and Compliance:
    • Identify cross-selling opportunities based on Synapsys recommendations and refer members accordingly.
    • Process member requests for share withdrawals.
    • Adhere to Apple FCU Security Policy, CTR, and SAR reporting, and negotiable items procedures.
    • Refer any questionable transactions to your immediate supervisor.

Requirements:

  • A minimum of 12 months of experience in a financial institution or cash handling role.
  • A high school diploma or equivalent (GED).
  • Strong interpersonal skills and a commitment to exceptional member/customer service.
  • Effective oral and written communication abilities.
  • A willingness to learn and promote credit union products.
  • Proficiency with basic math and attention to detail.
  • The ability to navigate PC-based systems.
  • A comfort working in a financial institution environment.
  • Bilingual is preferred.

Compensation:

We offer a competitive salary of approximately $40,000 per year, plus additional benefits, including health, vision, dental, 401(k) contribution match, tuition reimbursement, guaranteed 11 federal holidays, paid time off, paid volunteer time, TEAM Bonus plan, and more.



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