Vacation Package Coordinator

4 days ago


Orlando, Florida, United States Hilton Grand Vacations Full time

Job Summary

We are seeking an experienced Reservations Team Member to join our Activations department at Hilton Grand Vacations. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

About the Job

The Activations Agent will contact guests who have purchased pre-paid vacation packages and assist them in making their travel arrangements. The ideal candidate will have experience in sales, customer service, and problem-solving, and be able to work effectively in a team environment.

What We Offer

We offer a competitive salary of $45,000 per year, plus monthly performance incentives and opportunities for advancement. Our Activations department works Monday through Friday, with Sundays off, and we offer flexible scheduling options, including three assigned shifts.

Responsibilities

  • Provide exceptional customer service to meet our Mission, Vision, and Values
  • Call package holders to book travel dates, verify details, answer questions, and follow up as needed
  • Sell package upgrades aligned with guest interest and influence guests to book certain properties, locations, or months according to business needs
  • Meet performance standards for department metrics
  • Sales skills required for reselling, upselling, and saving packages
  • Collect additional monies and fees associated with packages
  • Maintain a positive attitude when interacting with Hilton Grand Vacation customers, coworkers, and managers
  • Efficiently use multiple computer systems
  • Ensure the privacy and security of confidential information about our guests and company
  • Keep accurate logs of reservations on a spreadsheet

Requirements

  • High School Graduate/GED
  • A minimum of 6 months of sales experience, familiar with performance-based sales situations
  • 2 years or more of strong customer service experience
  • Excellent interpersonal skills, proficiency with Microsoft Office (Outlook, Word, and Excel), and capacity to operate several computer systems simultaneously
  • Ability to multi-task and work in a fast-paced workplace
  • Timeshare/hospitality background preferred but not required
  • Prior experience in a phone Inbound or Outbound Call Center Environment preferred but not required


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