Financial Patient Advisor

2 weeks ago

Dayton, Ohio, United States Premier Health Full time

Position Title: Financial Patient Advisor

Department: Financial Counseling

Work Schedule: 8AM - 4:30PM

Status: PRN / 8 hours per pay period

Organization: Premier Health

The Financial Patient Advisor (FPA) plays a crucial role in upholding the mission, vision, and values of Premier Health by acting as the primary liaison for patients regarding their account balances, adhering to organizational policies. The FPA is dedicated to assisting patients, particularly those who are uninsured, underinsured, or have limited financial means, in evaluating and formulating a strategy for addressing their financial obligations. This encompasses the establishment of payment plans and various financial arrangements, as well as assessing patients' eligibility for Medicaid, state-sponsored programs, and other funding opportunities such as grants.

The FPA is tasked with calculating and collecting estimated patient balances prior to service or at the point of service. A comprehensive understanding of the organization’s financial policies and discounting practices is essential, along with the ability to apply critical thinking skills to provide optimal solutions based on individual patient circumstances.

The FPA collaborates with various departments within the organization and external eligibility vendors as needed. Utilizing financial systems to document relevant data, the FPA also guides patients through the process of applying for Medicaid and other public assistance programs. Integrity, sound judgment, and trustworthiness are vital to ensure the confidentiality of patient information.

Educational Requirements:

Minimum Education: High School diploma or GED

Preferred Qualifications:

Associates Degree in a related field is preferred.

Skills Assessment:

Preferred typing speed of 25 wpm on Windows-based systems.

Licensure/Certification:

Knowledge of medical terminology and coding is preferred.

Experience Requirements:

Minimum Experience: 3 - 5 years in a relevant field

Preferred Experience: Experience in public-facing roles is advantageous. Familiarity with compliance, medical self-pay accounts receivable management, Medicaid, and medical billing is preferred. Knowledge of regulations concerning self-pay collections and financial assistance is also beneficial.

Additional Experience:

Comprehensive understanding of patient registration, third-party collections, insurance verification, Medicaid, and other government programs, as well as financial assistance and hospital billing, is required. A minimum of 4 years of recent experience in financial assistance, billing, insurance verification, or self-pay accounts receivable management in a healthcare or financial institution setting is necessary.

Knowledge and Skills:

  • Ability to manage a variety of tasks with shifting priorities.
  • Proficient in multitasking.
  • Willingness to learn and adapt to various software and hardware tools used in daily operations.
  • Excellent verbal and listening communication skills.
  • Ability to maintain professionalism in high-pressure situations.
  • Familiarity with office machinery commonly found in a business environment.
  • Strong mathematical skills for calculating patient financial obligations.
  • Adept at building productive relationships with diverse contacts.
  • Proficient in Windows-based technology, including typing at least 30 wpm.
  • Preferably one year of experience in a hospital, medical office, or insurance company.
  • Overall knowledge of third-party collections, registration, billing, and contracts is preferred.

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