PerkinElmer IT Team Lead

3 weeks ago

Troy, New York, United States PerkinElmer Full time
Job Summary

This role is responsible for leading IT teams in a structured, regulated environment at a client site. The ideal candidate will have experience in IT software support and professional scientific lab experience.

Responsibilities

Client Aligned

  • Develop and improve Support processes and procedures as defined by the client and PerkinElmer best practices.
  • Manage all aspects of IT Support, including coordination with clients IT, partner stakeholders, and external vendors.
  • Prepare work plans, timelines, and executive summary reporting.
  • Manage an efficient and effective governance implementation, ensuring all parties are informed at all levels.
  • Ensure awareness of application environment status with business areas and IT teams through analysis, documentation, and review of existing processes, procedures, and systems.
  • Create and maintain standards, procedures, and documentation related to the area of responsibility as defined by the client SOW.
  • Participate in the definition of testing/development environments designed for testing and evaluation of new technologies.
  • Ensure all system testing and maintenance (new implementations, routine patching, daily monitoring, etc.) is performed successfully and communications are managed accordingly.
  • Execute Change Management initiatives within the parameters defined by the client.
  • Identify opportunities for improvement within the organization that align with clients goals and/or changes in the environment.

Team Leadership

  • Regular team engagement to review existing and upcoming work responsibilities to ensure all work is assigned, active, and on track.
  • Develop and train team members.
  • Effectively manage, prioritize, and delegate initiatives to provide a balanced work environment for the team as well as facilitate team development.
  • Build and maintain a professional working relationship with business stakeholders, IT, other cross-functional teams, and management.
  • Ensure team members follow and improve documented processes, procedures, policies, and best practices.
  • Ensure the team is always up to date with all trainings.
  • Ensure the team is complying with all GxP practices.
  • Maintain training and compliance in areas of health and safety, security, environmental, and operational aspects of daily activities in the working environment.
Requirements

Basic Qualifications:

  • Bachelor's degree in Computer Science or related field with a minimum of 5-7 years of relevant IT software support and professional scientific lab experience.
  • Strong commitment to customer service, teamwork, collaboration, adaptability, and taking initiative.
  • Possess a high level of professionalism, including excellent listening skills, superior analytical skills, and excellent verbal and written communication skills.

Preferred Qualifications:

  • Understanding of ITIL processes, practices, and application software support.
  • Detail-oriented working style, including strict adherence to Standard Operating Procedures (SOPs), compliance with Health Authority Regulated practices, and company policy and procedure.
  • Drive for achievement, and demonstration of excellent problem-solving skills to provide effective resolutions.
  • Effective leader of both onsite and remote team members.
  • Excellent planning, organization, and prioritization skillsets.
Work Environment

This role requires the ability to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.). The job pace may be fast, and job completion demands may be high. The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools, or controls, which will require regularly bending, squatting, stretching, and reaching in order to perform in a service function. Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds). Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position. Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer. Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing, and labeling hazardous waste. Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, hazardous chemicals. May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against animal allergens where animals are present in the laboratory environment.

The annual compensation range for this full-time position is $100,500 to $130,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

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