Contact Center Representative I

3 weeks ago


Woodbury, Minnesota, United States Ideal Credit Union Full time
Job Title: Contact Center Representative I

We are seeking a highly skilled and customer-focused Contact Center Representative I to join our team at Ideal Credit Union.

Job Summary:

This is a full-time position with benefits, offering a competitive starting rate of $19.07 per hour. As a Contact Center Representative I, you will be responsible for providing exceptional service to our members and prospective members via phone, resolving issues, and making product recommendations while adhering to our service quality standards and the Preferred Way of Selling.

Responsibilities:
  • Provide professional, accurate, and friendly service to members and prospective members via phone
  • Resolve issues and make product recommendations while utilizing credit union service quality standards and the Preferred Way of Selling
  • Meet members' needs and provide solutions to their inquiries
  • Work from home (training may take up to six months to complete) with the possibility of working from our Woodbury Office
  • Adhere to our service quality standards and the Preferred Way of Selling
Requirements:
  • Prior telephone or contact center experience is preferred
  • Prior credit union experience is helpful
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • Ability to work from home with minimal supervision
Benefits:
  • Competitive starting rate of $19.07 per hour
  • Excellent benefits including health/dental insurance, 11 paid holidays, personal leave, tuition reimbursement, life insurance, and retirement
  • Opportunity to work from home with the possibility of working from our Woodbury Office
About Ideal Credit Union:

Ideal Credit Union is a large Twin Cities credit union with over one billion in assets and six branch locations. We offer a wide variety of products and services, including savings, checking, consumer loans, mortgage loans, online banking, and investment services. We are proud to be an Equal Opportunity Employer and strong advocate of workforce diversity.



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