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Lobby Operations Supervisor
2 months ago
Position Title: Front Desk Supervisor
Job Category: Front Desk
Job Details:
Overview:
Arbor Lodging is a prominent hotel investment and management firm with a diverse portfolio of properties across the United States. We are proud to partner with various stakeholders and serve as approved managers for esteemed brands such as Marriott, Hilton, Hyatt, and IHG. Our organizational culture emphasizes delivering exceptional experiences to our guests, driven by a commitment to people, data, and accountability.
Current Opening:
Front Desk Supervisor - Full Time
Key Responsibilities:
- Welcome and register guests warmly and efficiently.
- Assist with reservations, pre-registrations, and room allocations.
- Support large groups during their arrival process.
- Provide insights about the local area, including dining, shopping, and attractions.
- Proactively address and resolve guest concerns to ensure satisfaction.
- Process payments in accordance with established procedures, including credit card authorizations.
- Ensure accurate balancing of cash, checks, and credit card transactions at the end of each shift.
- Respond to inquiries and fulfill guest requests with professionalism and courtesy.
- Collaborate with other departments to address guest needs effectively.
Ideal Candidate Profile:
- Friendly and outgoing personality, dedicated to achieving guest satisfaction.
- Prior experience in hotel front desk operations is preferred.
- Familiarity with reservation systems.
- Strong verbal and written communication skills.
- Proficient in Windows operating systems.
- Positive attitude and a team-oriented mindset.
- Ability to stand for extended periods and lift up to 20 pounds occasionally.
- Availability for a consistent schedule with the option to take on additional shifts.
- High school diploma or equivalent is required.
Benefits of Joining Arbor Lodging:
- Competitive salary structure.
- Annual performance reviews with potential for salary increases.
- 401(k) plan with company matching contributions.
- Additional benefits may be available.
At Arbor Lodging, we uphold five guiding principles to foster a culture of growth, development, and advancement within our properties:
- Do the Right Thing: Act with integrity in all circumstances.
- Lead with Heart: Demonstrate kindness, passion, and hospitality.
- Be Accountable: Take ownership and deliver results.
- Aim Higher: Strive to exceed expectations and embrace thoughtful change.
- Celebrate Differences: Respect and embrace diversity in opinions and ideas.
We look forward to discussing this opportunity with you.
Arbor Lodging Management is an equal opportunity employer, providing employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with all applicable state and local laws governing nondiscrimination in employment.