Store Recovery Specialist

4 days ago


Baltimore, Maryland, United States Michaels Stores Full time
Role Overview

The Service Team Member is a key role at Michaels Stores, where you will be responsible for creating memorable customer experiences and contributing to a positive store atmosphere. This position involves delivering exceptional customer service, processing transactions efficiently, and maintaining a well-organized store environment.

In this dynamic role, you will have the opportunity to develop your communication skills, work collaboratively with colleagues, and support a fast-paced retail environment. As a Service Team Member, you will be an ambassador of our brand, promoting our products and services to drive sales and customer satisfaction.

Main Responsibilities
  • Provide outstanding customer service, responding promptly to customer inquiries and resolving issues in a professional manner.
  • Process transactions accurately and efficiently, handling cash, credit card payments, and other forms of payment.
  • Maintain a clean and organized store environment, adhering to visual merchandising standards and recovering merchandise as needed.
  • Participate in truck unloading, stocking, and planogram processes to ensure efficient product flow and availability.
  • Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company policies.

Skills Required
  • Retail and/or customer service experience preferred.


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