Solutions Architect

6 days ago

Santa Clara, California, United States Eltropy Full time
About the Role

We are seeking an experienced Solutions Engineer to join our team at Eltropy. As a Solutions Engineer, you will play a critical role in helping our credit union and community banking customers create a best-in-class experience for their members through our industry-leading AI communications platform.

Key Responsibilities
  • Collaborate with customers, sales, product, internal architecture, engineering, and implementation teams to define technical requirements and create solution designs for professional services statements of work.
  • Provide technical expertise to support pre-sales activities, including product demonstrations and presentations to customers.
  • Document agreed scope, technical requirements, and development timelines, and ensure that they are communicated effectively to all relevant stakeholders.
  • Work closely with partners and the professional services team to ensure successful delivery of projects on-time, within budget, and to customer expectations.
  • Develop and maintain relationships with clients, acting as a trusted advisor and technical consultant for professional services.
  • Design and plan phased approaches to integrations with banking systems for customers, ensuring that they are compatible with the customer's existing infrastructure.
  • Keep up-to-date with industry trends and emerging technologies from online banking, CCaaS, and UCaaS providers, sharing knowledge and expertise with the team.
  • Provide technical training and support to customers and internal teams, as required.
  • Continuously monitor and evaluate the effectiveness of solutions and identify opportunities for improvement.
Requirements
  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • Proven experience as a Customer-Facing Solution Engineer or similar role.
  • In-depth knowledge of credit union software market and banking systems.
  • In-depth knowledge of top CCaaS and UCaaS vendor technologies serving the community financial services (community banks and credit unions) market.
  • In-depth knowledge of contact center solution offerings and their related systems.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment, and build strong relationships with customers and stakeholders.
  • Knowledge of project management methodologies.
  • Willingness to travel as required.
About Eltropy

Eltropy is on a mission to disrupt the way people access financial services. We enable financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement, and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing, and chatbot technology — all integrated in a single platform bolstered by AI, skill-based routing, and other contact center capabilities.

Eltropy Values:

  • Customers are our North Star
  • No Fear - Tell the truth
  • Team of Owners

Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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