Premier Personal Lines Client Service Manager

1 month ago


Kendallville, United States Gallagher Full time
About the Role

We are seeking a highly skilled Personal Lines Client Service Manager to join our team at Gallagher. As a key member of our global brokerage team, you will be responsible for delivering exceptional customer service to a range of clients with varying needs.

Key Responsibilities
  • Answer client inquiries related to insurance billing, coverage, pricing, claims, cancellations, endorsements, inspections, documentation requests, and other issues.
  • Maintain accurate client and policy data and documents within Gallagher and affiliated carrier systems.
  • Support Gallagher growth initiatives by contributing to key business outcomes such as client satisfaction, client retention, and overall customer experience.
  • Foster a culture of performance and continuous improvement.
  • Deliver consistent, high-quality client service as defined by AJG operational standards and practices.
  • Support the business priorities of the Personal Lines team within Gallagher Global Brokerage.
  • Successfully operate in a team environment to manage a group of accounts with relatively simple servicing needs.
  • Build rapport quickly with clients to identify their needs in a clear, confident, and friendly manner.
  • Leverage systems, services, and resources to execute work in an effective and efficient manner.
  • Comfortably engage others in a consultative business-oriented discussion.
  • Basic understanding of professional and industry standards/practices.
  • Ability to learn and adapt to new systems, processes, and skills quickly.
  • Effectively manage/balance multiple and sometimes competing priorities.
About You

We are looking for a candidate with a Bachelor's degree and 0+ years of client service and/or claims management experience, or a High School degree/GED with 3+ years of client service and/or claims management experience. A Producer's License and proficiency in Microsoft Office are also required. Prior experience in providing service or account management of Personal Insurance lines with a carrier or agency is a plus.

What We Offer

At Gallagher, we offer a competitive salary, great teams, and exciting career opportunities. Our benefits package includes medical/dental/vision plans, life and accident insurance, 401(K) and Roth options, tax-advantaged accounts, educational expense reimbursement, paid parental leave, and more. We value inclusion and diversity and are committed to creating a workplace that is welcoming and inclusive for all employees.



  • Kendallville, United States Gallagher Full time

    Introduction:We're seeking a skilled Client Service Manager to join our team at Gallagher. As a key member of our global brokerage team, you'll play a vital role in delivering exceptional customer service to our clients. Your passion for problem-solving and risk management will be essential in addressing complex issues and building strong relationships with...


  • Kendallville, Indiana, United States Gallagher Full time

    IntroductionAt Gallagher, we're passionate about problem-solving and addressing risk head-on. As a Personal Lines Client Service Manager, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Our team is united by a relentless pursuit of excellence, and we're looking for someone who shares our values.Key...


  • Kendallville, Indiana, United States Brightpoint Full time

    Job Summary:The Family Support Services Worker II is responsible for client intake and eligibility determination for all Brightpoint programs and financial assistance. This role promotes a positive, friendly work environment for co-workers, clients, vendors, and the general public. The FSSW II provides referral, outreach, and advocacy services for families...

  • Maintenance Manager

    4 weeks ago


    Kendallville, United States KB Search Team Full time

    Due to an upcoming retirement, we have a GREAT OPPORTUNITY for a Maintenance Manager who has strong automotive painting expereince. Reporting to the Plant Manager you will lead a team of up to 15 maintenance techs in a 3 shift paint operation with 2 robotic paint lines. Customer industries include automotive, marine and heavy truck. As Maintenance...

  • Maintenance Manager

    4 weeks ago


    Kendallville, United States KB Search Team Full time

    Do you have a passion for maintaining injection molding and automated paint equipment? Do you thrive in a fast pace environment? If so, this is the opportunity for you! Reporting to the Plant Manager, you will lead a team of up to 10-12 maintenance techs in a 3 shift injection molding and paint operation with 1 robotic paint line. Customer industries include...

  • Maintenance Manager

    4 weeks ago


    Kendallville, Indiana, United States International Staff Consulting Full time

    Maintenance Manager - Paint OperationsWe are seeking a highly skilled Maintenance Manager to lead our Paint Operations team. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our paint lines and maintaining the overall integrity of our manufacturing assets.Key Responsibilities:Establish and implement...


  • Kendallville, Indiana, United States MidWest America Federal Credit Union Full time

    Job DescriptionAs a Member Services Representative at MidWest America Federal Credit Union, you will play a vital role in providing exceptional service to our members. Your primary responsibility will be to process loan applications efficiently and accurately, while also identifying opportunities to offer our members additional products and services that...


  • Kendallville, Indiana, United States Brightpoint Full time

    Job SummaryThe Family Support Services Worker II is a key role in promoting a positive and friendly work environment for co-workers, clients, vendors, and the general public. This position is responsible for client intake and eligibility determination for all Brightpoint programs and financial assistance.Key ResponsibilitiesDetermine eligibility and enroll...


  • Kendallville, Indiana, United States Brightpoint Full time

    Job SummaryThe Family Support Services Worker II is responsible for client intake and eligibility determination for all Brightpoint programs and financial assistance. This role promotes a positive, friendly work environment for co-workers, clients, vendors, and the general public. The FSSW II provides referral, outreach, and advocacy services for families...


  • Kendallville, Indiana, United States WHITTINGHAM Full time

    Lead Business Growth with WhittinghamWe are seeking a highly motivated and experienced sales professional to join our team as a Business Development Manager. As a key member of our organization, you will be responsible for driving business growth and developing strong relationships with our clients.Key Responsibilities:Service and expand our existing client...


  • Kendallville, United States Brightpoint Full time

    Job SummaryThe Family Support Services Worker II is responsible for client intake and eligibility determination for all Brightpoint programs and financial assistance. The main responsibility is to promote a positive, friendly work environment for co-workers, clients, vendors, and the general public. The FSSW II provides referral, outreach, and advocacy...

  • Accounting Supervisor

    2 weeks ago


    Kendallville, United States The LaSalle Group Full time

    With decades of industry expertise and a reputation for excellence, our client is a cornerstone of the manufacturing sector. They thrive on innovation, teamwork and precision. They're looking for an Accounting Supervisor who's ready to crunch numbers and inspire a team in a fun, dynamic and well-oiled machine. Accounting Supervisor Responsibilities: ...


  • Kendallville, United States Parkview Noble Hospital Full time

    DetailsClient Name Parkview Noble Hospital Job Type Permanent Offering Nursing Profession RN Specialty RN-Surgical Services Job ID 28706142 Job Title RN - RN-Surgical Services Shift DetailsShift Days 7-3 Scheduled Hours 40 Job Order DetailsStart Date 11/25/2024 Client DetailsAddress 401 N Sawyer Rd City Kendallville State IN Zip Code 46755


  • Kendallville, Indiana, United States Parkview Health Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Environmental Services Technician to join our team at Parkview Health. As a key member of our Environmental Services department, you will play a critical role in maintaining a clean and safe environment for our patients, families, and staff.ResponsibilitiesClean and maintain office areas, exam...


  • Kendallville, Indiana, United States Parkview Health Full time

    Job SummaryAs a valued member of the Parkview Health Environmental Services team, this role is responsible for delivering exceptional service excellence while performing various environmental services tasks to maintain a clean and safe environment for patients, families, guests, healthcare team members, and other associates. This position will work...

  • Sales Manager

    6 days ago


    Kendallville, United States Auto Park Ford Sturgis Full time

    Job Summary: Auto Park Automotive Group is seeking a highly motivated and experienced individual to join our team as the Store Manager. This full-time, salary-based position is located in our dealership in Kendallville, Indiana. As the Store Manager/Business Office, you will oversee and manage all aspects of our dealership's business operations, including...

  • Sales Manager

    6 days ago


    Kendallville, United States Auto Park Ford Sturgis Full time

    Job Summary: Auto Park Automotive Group is seeking a highly motivated and experienced individual to join our team as the Store Manager. This full-time, salary-based position is located in our dealership in Kendallville, Indiana. As the Store Manager/Business Office, you will oversee and manage all aspects of our dealership's business operations, including...

  • Sales Manager

    5 days ago


    Kendallville, United States Auto Park Ford Sturgis Full time

    Job Summary: Auto Park Automotive Group is seeking a highly motivated and experienced individual to join our team as the Store Manager. This full-time, salary-based position is located in our dealership in Kendallville, Indiana. As the Store Manager/Business Office, you will oversee and manage all aspects of our dealership's business operations, including...

  • General Manager

    2 weeks ago


    Kendallville, United States IHOP Full time

    Position Summary:   Embark on an exciting leadership journey with the International House of Pancakes (IHOP) as a General Manager. As the driving force behind our restaurant's success, the General Manager will oversee all aspects of operations, lead a team of dedicated professionals, and ensure exceptional guest experiences.  Responsibilities:   Lead...

  • Restaurant Manager

    4 weeks ago


    Kendallville, United States Wendy's Full time

    Job Title: Closing ManagerWe are seeking a highly motivated and organized Closing Manager to join our team at Wendy's. As a key member of our management team, you will be responsible for ensuring a smooth closing process, maintaining high standards of customer service, and leading a team of employees to achieve exceptional results.Key Responsibilities:Lead a...