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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our Insurance Services team at Method Insurance Services. As a key member of our team, you will be responsible for providing exceptional service to our agents and policyholders, ensuring their needs are met and exceeded.
Key Responsibilities- Manage a high volume of inbound and occasionally outbound calls, focusing on customer satisfaction and resolving issues in a timely and efficient manner.
- Respond to email inquiries related to loss run requests, first notices of loss, and document delivery to agents and insureds.
- Manage and resolve task queues related to front-end functionalities and Policy Services inquiries.
- Assist in creating and maintaining call scripts and internal knowledge bases to consistently provide exceptional service.
- Uphold standards of excellence by exceeding individual and department metrics with respect to call quality, transfer rates, escalations, and overall satisfaction.
- Superior phone etiquette and listening skills.
- Excellent customer service skills.
- Attention to detail and ability to work calmly under pressure.
- Ability to use initiative and work in a team environment.
- Proficient in Microsoft Office Suite or similar software.
- Comprehension of a task-based workflow system to manage prospective and current customers and accounts.
- A high school diploma or higher degree.
- Experience in the insurance industry, preferably in a call center environment.
In exchange for your time and expertise, we offer competitive compensation, 401(k) plus matching, health benefits, paid disability, paid parental leave, professional development opportunities, and a hybrid/remote work environment.
This is an opportunity to play a key role in the continued success of a growing organization. Our team is dedicated to providing exceptional service to our customers, and we are looking for a like-minded individual to join us.
