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Assistant General Manager
2 months ago
We are seeking a highly skilled and experienced Assistant General Manager to join our team at Vacasa. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our properties along the Southern Oregon Coast.
Key Responsibilities- Oversee operations for the Southern Oregon Coast, managing a team of property managers and ensuring that all properties meet Vacasa's high standards.
- Develop and maintain relationships with property owners, providing exceptional customer service and ensuring that their properties are well-maintained and profitable.
- Meet and maintain Vacasa's standards and metrics, including NPS, standard unit appearance, and efficiency.
- Manage a budget for your portfolio, adhering to set annual costs and performing cost-benefit analyses as needed.
- Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures.
- Support your team with escalated guest and homeowner concerns, responding to emails, calls, and tickets in a timely and professional manner.
- Occasionally perform housekeeping and maintenance duties to ensure that properties are well-maintained and meet Vacasa's standards.
- Travel to the coast once a week to meet with local area managers and team members, requiring reliable transportation.
- Partner and assist your business development representative when new units join the portfolio.
- Establish and maintain open, collaborative relationships with fellow regional team members and upper management team.
- Provide cross-coverage for your team when necessary.
- Technical computer skills required on all forms of hardware - laptops, tablets, and mobile devices.
- Availability to work Sunday through Saturday, early mornings and evenings as needed.
- Professional in all forms of communication, including email, phone calls, video calls, and texts.
- Ability to work well under pressure in an agile, fast-paced environment.
- Excellent time management skills with the ability to change activity frequently and cope with interruptions.
- Highly responsive and reliable.
- Strong attention to detail.
- Prior hospitality experience a plus.
- Adhere to all company policies and procedures.
- $52,000 per year.
- Health/dental/vision insurance (100% coverage option).
- Employer-sponsored and voluntary supplemental benefits.
- 401K retirement savings plan with immediate 100% company match on the first 6% you contribute.
- Health and Dependent Care Flexible Spending Accounts.
- Flexible vacation time.
- Paid sick days and holidays.
- Paid parental leave after one year of tenure.
- Employee Assistance Program.
- Career advancement opportunities.
- Employee discounts.
- All the equipment you'll need to be successful.
