Rental Car Program Manager
4 weeks ago
At Hertz, we are seeking a highly skilled Mobility Specialist to join our team. As a brand ambassador, this individual will be responsible for delivering an exceptional rental car experience to Lyft and/or Uber drivers.
Key Responsibilities:
- Ensure optimal operational efficiencies to provide customers with the best rental car experience.
- Assist with creating rental car reservations, processing rentals, and providing clean and safe vehicles to customers.
- Address customer inquiries related to the rental and billing process.
- Work in a fast-paced environment while providing top-notch customer service that enhances the customer's rental experience.
- Respond to phone inquiries regarding the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions, and more.
- Effectively communicate the Hertz/Lyft/Uber Rental Car Program and procedures.
- Maximize revenue opportunities with customers by actively soliciting business after customer inquiry and overcoming objections.
- Ensure vehicles are prepared for customer pick-up, including checking for damage, cleaning the interior and exterior, filling gasoline tanks, and checking fluid levels.
Requirements:
- Ability to work in a fast-paced environment with multiple tasks.
- Demonstrate professionalism, enthusiasm, and outstanding communication skills.
- Prior customer service experience.
- Strong time management and organizational skills.
- Computer literacy and attention to detail.
- A valid driver's license with an acceptable driving record.
About Us:
Hertz is a leading provider of rental cars and services. We are committed to delivering exceptional experiences to our customers.
Salary: $16.25 per hour
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