Collaboration Platform Specialist

3 days ago

New York, New York, United States Lincoln IT Full time
Lincoln IT

Estimated Salary: $80,000 - $110,000 per year

About the Role

This position is part of a team responsible for providing ongoing support to business applications, including Office 365, Box, Zoom, Adobe, and OneDrive. The successful candidate will become a technical resource on the supported applications and will learn and understand key technical processes.

Key Responsibilities
  • Maintain assigned applications, providing tier 1 and tier 2 application support, logging and tracking issues to resolution, performing analysis, identifying workarounds, and communicating with vendor support teams and internal IT staff.
  • Configure, maintain, and support collaboration platforms such as Zoom, O365, Teams, OneDrive, Adobe, and Box, with additional experience in migrating data from Box to other collaboration platforms like OneDrive being a plus.
  • Support, configure, and administer collaboration solutions to meet institutional requirements.
  • Evaluate and recommend new collaboration tools and technologies to improve productivity and efficiency.
  • Assist in evaluating new technologies in the collaboration and productivity tool space.
  • Manage Box user accounts, permissions, and access control to ensure security and data integrity.
  • Monitor system performance, troubleshoot issues, and implement solutions to optimize the platform.
  • Provide technical support to end-users and develop and maintain documentation, policies, and procedures for applications in the collaboration and productivity portfolio.
  • Work with stakeholders to understand their collaboration needs and recommend the best tool from our portfolio.
  • Monitor and troubleshoot issues related to audio, video, and screen sharing during Zoom meetings.
  • Assist in planning and executing large-scale virtual events or webinars using Teams and Zoom.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent hands-on experience.
  • Minimum 3+ years of experience in administering and managing collaboration tools and platforms.
  • Strong technical skills in collaboration software such as Microsoft Teams, Box, OneDrive, Zoom, Box, Slack, Google Workspace, SharePoint, Windows 10, Windows 11, iOS, MAC (a plus).
  • Knowledge of IT security and compliance policies and procedures.
  • Experience with cloud-based applications a plus.
  • Excellent communication and collaboration skills.
  • Strong customer service skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Detail-oriented and able to multitask in a fast-paced environment.
  • Ability to work both in a team and on an individual basis without direct supervision.
  • Ability to work under pressure in a timely fashion.
About Lincoln IT

Founded in 1998, Lincoln IT is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity, and a passion for technology, we encourage you to submit your resume today.

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