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Customer Service Representative

2 months ago

Columbus, Ohio, United States Ohio Department of Developmental Disabilities Full time

Position Overview:

The Bureau of Workers' Compensation (BWC) is seeking dedicated individuals for the role of Customer Service Representative (CSR) through a civil service examination process. This position is vital in providing exceptional service to our clients, ensuring their inquiries and concerns regarding workers' compensation are addressed efficiently.

Organizational Culture:

BWC prides itself on fostering a diverse and inclusive work environment. We are committed to the professional growth of our employees and encourage a culture of teamwork and respect.

Key Responsibilities:

  • Deliver comprehensive information and assistance to clients regarding Ohio workers' compensation.
  • Respond to inquiries through various communication channels, including phone, email, and web chat.
  • Clarify BWC policies and procedures, ensuring clients understand their rights and responsibilities.
  • Document customer interactions accurately for analysis and improvement of service delivery.
  • Identify trends in customer inquiries and report them to management for strategic planning.
  • Assist in the navigation of BWC systems to provide accurate information to clients.

Qualifications:

Candidates must possess strong communication skills, both written and verbal, and demonstrate the ability to handle challenging customer interactions with professionalism. A background in public relations or customer service is preferred.

Compensation and Benefits:

We offer a competitive salary and a comprehensive benefits package, including medical coverage, paid time off, and retirement plans. Our commitment to employee welfare ensures a supportive work-life balance.

Application Process:

To be considered for this role, candidates must successfully complete the civil service examination. Further details regarding the examination process will be provided to qualified applicants.