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Front Desk Associate

2 months ago

Prattville, Alabama, United States Pchresorts Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Pchresorts. As a Front Desk Clerk, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities

  • Check guests into and out of the hotel, ensuring accurate and efficient processing of room assignments and payments.
  • Post charges to guestrooms, verify credit cards, and balance the bank at the end of each shift.
  • Distribute information to guests in a timely manner, including room keys, maps, and other relevant materials.
  • Assist in resolving guest questions and concerns, providing prompt and courteous service.
  • Collaborate with other hotel staff to ensure seamless operations and excellent guest satisfaction.

Requirements

  • High School diploma or equivalent required.
  • Excellent communication and interpersonal skills, with a focus on customer service.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Basic math skills and ability to handle cash and credit transactions.

What We Offer

Pchresorts is an equal opportunity employer, committed to providing a positive and inclusive work environment. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.