Optometrist Assistant for Vision Care Expertise

1 week ago


Pasadena, California, United States EssilorLuxottica Full time
EssilorLuxottica EyeCare Advisor Position

We are seeking an exceptional individual to join our team as an EyeCare Advisor at LensCrafters, a leading optical retailer in North America. This role offers the opportunity to deliver exceptional value to customers and contribute to the company's commitment to quality eye care.

Key Responsibilities:
  • Welcome and serve customers with courtesy and efficiency, ensuring a seamless experience from arrival to departure.
  • Promptly respond to phone calls and address customer inquiries with empathy and expertise.
  • Explain all required paperwork, tests, products, and services to customers, addressing any concerns or questions they may have.
  • Review prescriptions and patient information carefully, identifying special needs and consulting with Optician, Managing Doctor, or Retail Management when necessary.
  • Show patience and courtesy to indecisive or difficult customers and patients, providing a positive experience.
  • Perform work accurately and thoroughly despite time pressure and customer volume.
  • Identify situations involving unsatisfied customers and act quickly for resolution.
  • Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures.
  • Handle and file all patient records in an organized and efficient manner, adhering to HIPAA guidelines.
  • Place contact lens orders, process shipments, and submit invoices for payment.
  • Operate the POS system terminal, inputting customer/patient and prescription information with accuracy and attention to detail.
  • Achieve accurate transactions using credit cards, layaways, discounts, insurance, and coupons, following company security procedures.
  • Explain 'One Hour' processing and expected delivery times to customers.
  • Take pride in maintaining a clean and visually appealing store environment, adhering to company guidelines.
  • Maintain a safe working environment for all associates and patients.
  • Respond quickly to changes in store promotions by communicating effectively with staff, updating graphics, and point-of-purchase materials.
Requirements:
  • High School graduate or equivalent
  • Strong customer service skills (internal and external)
  • Knowledge of current fashion trends
  • Effective communication and listening skills
  • Problem-solving ability
  • Familiarity with cash registers, computers, and calculators
  • Organization skills
  • Sales skills
  • Basic math skills
  • Knowledge of office and store merchandise
Preferred Qualifications:
  • Previous experience in customer service, retail, and/or optical
  • Strong interpersonal skills
Compensation:

The estimated annual salary for this position is between $18.22 and $25.14. Employee compensation is determined by factors including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.

Benefits may include healthcare, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applicants from diverse backgrounds and provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.



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