Technical Support Specialist I, OTS

2 weeks ago

Oxnard, California, United States Amazon Full time
About OTS

Operations is central to Amazon's mission. We are recognized for our speed, precision, and outstanding service. Our facilities deliver countless products to numerous countries globally, every single day. OTS plays a crucial role by providing continuous global IT assistance to Amazon Operations.

We seek proactive individuals ready to embrace new challenges and inspire teams to develop solutions to the obstacles we encounter.

As a cohesive unit, we take responsibility for our actions — whether it’s supporting IT infrastructure, innovating technology internally, launching new Amazon Operations sites, or ensuring customer satisfaction through direct package delivery.

About The Role


As a Technical Support Specialist I, you will leverage your expertise and specialized skills to implement technical solutions and deliver high-quality support for computer hardware, operating systems, or enterprise application software across designated locations.

You will be adept at recognizing when it is suitable to diverge from standard procedures to achieve the desired outcome.

Your role will involve troubleshooting and resolving straightforward issues that lack defined standard operating procedures.


What Do We Offer?

Amazon provides competitive compensation packages, including comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave.

But wait, there's more:

We maintain a casual dress code at all our locations (jeans, t-shirts, safety shoes, and occasionally a neon safety vest will be your daily attire).

Key Job Responsibilities

Responsibilities include, but are not limited to:
• Network engineering and troubleshooting, data cabling, and systems administration across various software and hardware environments.

• Ensuring the availability of infrastructure networking and computing systems during operational hours.

• Collaborating with management and staff to provide analytical and technical support for the ongoing enhancement of IT solutions.

• Overseeing local technical projects.

• Developing or maintaining policies, procedures, and processes.

• Identifying root causes of operational challenges and process inefficiencies.

• Lifting up to 49lbs and standing or walking during shifts lasting up to 12 hours.

• Assisting customers from multiple facilities in the vicinity, as well as remote clients.

• Traveling within your local or regional area to provide support to our customers.

Basic Qualifications

• 1+ years of experience with Windows Server technologies: AD, DFS, Print Services, SCCM.

• 2+ years of troubleshooting experience in a multi-user high availability environment.

• 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation.

• 1+ years of experience in IT client, server, and network service delivery.

• 2+ years of networking experience (including DNS, DHCP, SSL, OSI Model, and TCP/IP).

• 2+ years of experience supporting Windows, Mac, or Linux operating systems in a corporate setting.

• 2+ years of experience supporting and maintaining a corporate network environment.

• High school diploma or equivalent.

Preferred Qualifications

• 2+ years of experience in computer networking.

• Experience in supporting video conference and teleconference equipment.

Amazon is dedicated to fostering a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit our website.

Our compensation reflects the cost of labor across various US geographic markets.

The base pay for this position ranges from $46,000/year in our lowest geographic market up to $103,000/year in our highest geographic market.

Pay is determined by several factors, including market location and may vary based on job-related knowledge, skills, and experience.

Amazon is a total compensation company.

Depending on the position offered, equity, sign-on payments, and other forms of compensation may be included as part of a total compensation package, alongside a comprehensive range of medical, financial, and/or other benefits.

For more information, please visit our website. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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