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Team Supervisor

2 months ago

Chicago, Illinois, United States Potbelly Corporate Full time

COMPENSATION DETAILS: earn between 18.75 and 19.25 plus digital tips*

Are you ready to elevate your career? Potbelly Sandwich Shop seeks enthusiastic and sociable individuals who thrive in a dynamic and welcoming atmosphere. We are a place where positive energy and rewarding careers coexist. Originating as a quaint antique shop in 1977, we have transformed into a well-known neighborhood sandwich destination with over 400 locations nationwide. Our delicious sandwiches are only as exceptional as the team behind them. Are you prepared to become a part of our expanding Potbelly family?


The Team Supervisor embodies and promotes Potbelly values. This role involves leading a shift by overseeing and nurturing team members to deliver exceptional product quality and customer service, drive sales, and manage costs effectively during each shift.

Benefits of Joining Us:
  • Competitive compensation
  • Comprehensive Medical, Dental & Vision Insurance
  • Domestic Partnership Benefits
  • Paid Parental Leave
  • Flexible Spending Account (FSA) and Health Savings Account (HSA) with Employer Contribution
  • Commuter Benefit Program
  • Retirement Savings 401(k) with company match
  • Employee Assistance Program
  • Paid Time Off
  • Employee Discount Program
  • Flexible Work Schedule
  • Opportunities for Career Advancement

**If selected, you must meet and maintain all eligibility requirements to qualify**

Your Contributions:
  • You are passionate about providing customers with excellent food and a positive experience
  • You possess a friendly demeanor and a strong customer service focus
  • You have effective written and verbal communication skills
  • You enjoy resolving challenges
  • You are comfortable in a lively environment with background music and customer interactions
  • You thrive in a fast-paced setting
  • You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish
  • You can handle the demands of a kitchen environment – knife skills are advantageous
  • You are at least 18 years old
  • A minimum of 1 year of supervisory experience in a food service or retail setting is preferred
  • You are able to stand/walk for 8-9 hours or as required
  • You can lift up to 10 pounds frequently and up to 50 pounds occasionally
  • All employees in Illinois are required to obtain food safety certification within 30 days of employment.
Key Responsibilities:
  • Guide team members during shifts, including efficient task delegation and providing constructive feedback
  • Ensure adherence to all security protocols
  • Maintain back-of-house operational standards
  • Manage cash drawers and follow proper cash handling procedures
  • Prepare high-quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
  • Comply with health and safety regulations regarding food, cleanliness, and safety
  • Restock food lines, chips, and coolers
  • Maintain cleanliness of tables, counters, floors, restrooms, kitchen, and utensils; manage waste disposal
  • Operate cash register: manage, balance, and adhere to all cash handling protocols
  • Effectively address customer complaints and issues
  • Perform other duties as assigned

-As a requirement of the position, all Team Supervisors and Managers must complete training and pass a Food Safety Certification course. In Illinois, certification is mandated through the Illinois Department of Public Health, while in other states, certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals, or the National Environmental Health Association (Prometric). Should the Team Supervisor or Manager fail to meet certification requirements after two attempts, they will not be qualified to continue in a supervisory or management role-

Application Process: We welcome applications for this position on an ongoing basis. There is no specific application deadline, and we encourage all interested individuals to submit their applications.

*Potbelly cannot guarantee tip earnings*

Potbelly actively fosters an environment that is inclusive of all individuals and their unique abilities, strengths, and differences. We value and embrace diversity among our team members, customers, suppliers, and all others we engage with as a fundamental aspect of our business operations. Diversity enhances our Potbelly culture, who we are, and how we function.

We are an equal opportunity employer. Each applicant will be evaluated for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, or veteran status.