Director of Cleanliness and Guest Services

5 days ago


San Francisco, California, United States Marriott International Inc Full time
Job Summary:

This Director of Housekeeping position is responsible for leading the housekeeping team to deliver exceptional cleanliness and guest services. The successful candidate will oversee the daily operations of housekeeping, ensuring that all areas meet the highest standards of quality and safety.

About the Role:

In this role, you will be responsible for:
• Developing and implementing effective housekeeping strategies to drive business results
• Collaborating with cross-functional teams to achieve operational excellence
• Identifying and addressing opportunities for process improvement
• Providing coaching and training to housekeeping staff to enhance their skills and performance

Key Performance Indicators (KPIs):

Some key KPIs for this role include:
• Guest satisfaction scores
• Operational efficiency metrics
• Staff engagement and retention rates

Requirements and Qualifications:

To succeed in this role, you will need:
• A high school diploma or equivalent, with at least 3 years of experience in housekeeping or a related field
• Proven leadership and problem-solving skills
• Strong communication and interpersonal skills
• Ability to analyze data and make informed decisions

About Marriott International:

Marriott International is a global hospitality leader, committed to delivering exceptional customer experiences. We believe in empowering our employees to be creative, thoughtful, and compassionate, and we strive to create a workplace culture that values diversity, equity, and inclusion.

Salary Range:

The estimated annual salary for this position ranges from $88,000 to $127,000, plus comprehensive benefits and incentives.

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