Customer Service Director

3 days ago


Fort Myers, Florida, United States PowerHouse Home Services Full time

About Us

At PowerHouse Home Services, we're committed to delivering exceptional customer experiences that exceed expectations. Our team is passionate about providing top-notch service and creating long-lasting relationships with our customers.

What We Offer

  • A competitive salary of $80,000 - $110,000 per year, depending on experience.
  • Benefits package including medical insurance, 401k plan with company match, and new technology like iPhone and iPad.
  • Opportunities for professional growth and development in a dynamic and fast-paced environment.

About the Role

We're seeking an experienced Call Center Manager to lead our customer service team. As a key member of our operations team, you'll be responsible for managing a staff of Customer Services Reps and Dispatchers, ensuring excellent customer satisfaction and driving business results.

Key Responsibilities

  • Lead and train staff on converting calls into booked service appointments.
  • Manage dispatch to ensure right technicians are matched to every job.
  • Develop and refine call scripts for clear, compelling results.
  • Become an expert in your market, understanding customer needs and preferences.
  • Monitor staff performance, review recorded calls, and provide coaching and training.
  • Ensure sufficient staffing to meet business demand and seasonal spikes.

Requirements

  • Possess ability to inspire personal and professional growth in team members.
  • Provide unparalleled customer satisfaction.
  • Drive team performance to achieve business goals and objectives.
  • Be detail-oriented, organized, and proficient in Microsoft Office applications.


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