Client Liaison

About the Role:

Talbots is seeking a highly motivated and customer-focused individual to join our team as a Client Specialist. As a Client Specialist, you will be responsible for creating and fostering a culture of hospitality through exceptional customer experiences and building enduring relationships both internally and externally.

Key Responsibilities:

• Support all service enhancers to build strong relationships, including active use of Concierge.
• Achieve sales and service metrics in key measurable areas, including Clientelling/Outreach, Appointment Setting, and Talbots Classic Awards.
• Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
• Seek to understand customer needs and wants with curiosity and confidence through intentional conversation.
• Share current products and fashion trends with customers to appropriately wardrobe, inspire, and build trust.
• Actively participate in community/store activities and events that promote the Talbots brand.
• Professionally represent the brand.

What We Offer:

• Growth opportunities to develop your skills and advance your career.
• Incentive opportunities to recognize and reward your achievements.
• Generous merchandise discounts and other perks, including referral incentives and discounts on travel, shopping, and more.

What We Value:

• We win as a team and are dedicated to ensuring and applauding each other's success.
• We encourage creativity, innovation, and smart risk-taking.
• We are committed to building relationships with our customers and associates by knowing, serving, and delighting them.
• We act with integrity, transparency, candor, and respect.
• We respect, honor, and value diversity and are invested in cultivating a dynamic and inclusive culture.
• We embrace community by bringing positive change to those we live and work in.

Requirements:

• Driven to create, build, and cultivate relationships with customers and the community, with a focus on prospecting and establishing a strong clientele from existing and new customers.
• Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team, and thrives working in a team environment.
• Able to work cooperatively in a diverse work environment.
• Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
• Possess excellent written and verbal communication skills and a high level of professionalism.
• Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely, and meaningful for them.
• Professional, assertive, and friendly with the ability to make decisions.
• Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
• Have open availability of 20-29 hours per week.
• Able to work a flexible schedule based on the needs of the business, including evenings, weekends, and holidays.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
• Able to bend, reach, stretch for product, as well as lift, carry, and move at least 40 pounds.