Operations Manager

2 months ago


Collierville, Tennessee, United States Smitty's Slices LLC - Marco's Pizza Full time
Job Summary

We are seeking a highly skilled and motivated Shift Leader to join our team at Smitty's Slices LLC - Marco's Pizza. As a Shift Leader, you will be responsible for overseeing the day-to-day operations of our store, ensuring exceptional customer service, and maintaining a clean and safe work environment.

Key Responsibilities
  • Supervise and Train Store Crew
    • Recruit, train, and develop store crew members to ensure they have the skills and knowledge to perform their duties effectively.
    • Provide ongoing coaching and feedback to improve performance and address any issues.
  • Manage Store Operations
    • Oversee the preparation and presentation of food and beverages to meet our high standards.
    • Ensure accurate and efficient ordering, receiving, and stocking of inventory.
    • Monitor and maintain a clean and safe work environment, adhering to health and safety regulations.
  • Deliver Exceptional Customer Service
    • Ensure that all customers receive a positive and memorable experience, meeting our Five-Star gold expectations.
    • Address customer complaints and concerns in a professional and courteous manner.
  • Manage Inventory and Cash Handling
    • Count and reconcile inventory daily to ensure accuracy and minimize losses.
    • Manage cash handling and banking procedures, ensuring compliance with company policies and procedures.
  • Lead by Example
    • Model the behavior and values we expect from our team members, demonstrating a commitment to excellence and customer satisfaction.
    • Communicate effectively with team members, drivers, and management to ensure seamless operations.
Requirements
  • Education and Experience
    • High school diploma or equivalent required; associate's or bachelor's degree preferred.
    • Minimum 1-2 years of experience in a supervisory or management role in the food service industry.
  • Skills and Qualifications
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Strong leadership and problem-solving skills.
    • Ability to lift up to 50 pounds and stand for long periods.
    • Serve Safe certification or willingness to obtain.
What We Offer
  • Competitive Pay and Benefits
    • Competitive hourly rate with opportunities for advancement.
    • Health, vision, dental, and life insurance benefits available for employees working over 32 hours per week.
    • 401(k) with company match.
  • Opportunities for Advancement
    • Opportunities to advance within the company and take on new challenges.
  • Employee Discounts
    • Discounts on food and merchandise.


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