Restaurant Operations Manager
1 month ago
The Assistant General Manager is responsible for overseeing the daily operations of the restaurant, including employee selection, development, and performance management, while meeting and exceeding sales and profitability targets.
Key Responsibilities:
- Ensure cost categories and controllable expenses are controlled to company guidelines and budgeted levels.
- Provide guests with accurate information regarding the restaurant and its operations.
- Work with the team to produce positive sales growth by executing standards in all areas.
- Maintain adequate staffing levels to meet all scheduling requirements.
- Carry out managerial responsibilities in accordance with the organization's policies and applicable laws.
- Ensure that all food service sanitation guidelines and regulations are met.
- Provide excellent levels of customer service on all shifts.
- Provide relevant and timely feedback to the General Manager on operating results.
- Effectively manage turnover by practicing effective selection and training.
- Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills.
Supervisory Responsibilities:
Directly supervise the front-of-house staff and carry out supervisory responsibilities in accordance with Wolfgang Puck Fine Dining policies and applicable laws.
Responsibilities include interviewing, hiring, training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources, addressing complaints, and resolving problems.
Requirements:
- College degree and/or equivalent work experience in Food and Beverage.
- Minimum 3 years of assistant general manager experience.
- Minimum 3 years of managerial experience.
- Minimum 3 years of fine dining experience.
- Excellent knowledge of computer applications and POS systems.
Skills and Abilities:
- Excellent guest service and hospitality skills and professional presentation.
- Strong people-oriented leadership skills.
- Ability to lead and develop a high-performing restaurant team.
- Excellent verbal and written communication skills.
- Sound decision-making and problem-solving skills.
- Demonstrated ability to effectively drive sales and profits.
- Ability to drive initiatives to increase brand loyalty.
- Proven success of building and cultivating strong positive working relationships.
- Self-motivated with excellent organizational skills and attention to detail.
- Excellent planning, organization, and follow-up skills.
- Strong decision-making and conflict resolution skills.
Work Environment:
The Assistant General Manager will work in an indoor front-of-house and kitchen environment with exposure to heat from ovens, hot foods, and steamers, and cleaning chemicals, fumes, equipment, and metal objects.
The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
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