Principal Technical Product Manager

3 weeks ago


Irving, Texas, United States Microsoft Corporation Full time
About the Role

Microsoft Corporation is seeking a highly skilled Principal Technical Product Manager to join our Azure Customer Experience Platform (CXP) team. As a key member of our team, you will be responsible for driving the successful adoption of the AED end-to-end customer experience, overseeing pre-sales and onboarding of our customers onto our AED support offer.

Key Responsibilities
  • Drive successful adoption of the AED end-to-end customer experience, overseeing pre-sales and onboarding of our customers onto our AED support offer.
  • Ensure ACE compliance to standardized processes and tools to drive high-quality ACE engagements with their AED customers.
  • Engage with sales leadership to ensure that AED contracts adhere to our delivery capabilities and that we are selling what we can successfully deliver.
  • Design and maintain reports to identify areas for improvement for AED customers.
  • Lead a vendor team of PMs that will proactively collaborate with ACE delivery and track how AED customers' experiences exceed how we want to deliver support to them.
  • Track and analyze their experience to identify improvements.
  • Create documentation such as policies, procedures, workflows, and user guides.
  • Enable ACE success by guiding vendor PMs to partner with delivery to drive strategic reviews, targeted 1:1 support, and incentives.
  • Drive adoption and compliance to the AED capabilities for their customers.
  • Bring visibility to how ACEs deliver support, manage change, and communications.
  • Identify and bridge communication gaps between internal teams and external partners to proactively mitigate risks that could impact ACE delivery operations.
About Microsoft Corporation

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.



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