Retail Fragrances Sales Support Associate

3 weeks ago


Salem, Massachusetts, United States Macy's Full time
Job Description

Macy's is a renowned American department store with a rich history spanning over 160 years. Our customers trust us for our exceptional fashion, unbeatable value, and memorable shopping experiences. As a company, we are committed to giving back to our communities and making a positive impact.

Our store colleagues are the backbone of our operations, providing outstanding customer service, creating a unique shopping experience, and driving sales results. A store position at Macy's is an excellent way to explore the world of retail, with many of our top executives starting their careers as part-time retail sales associates. Our store positions offer the perfect opportunity to develop relationships, build teams, and hone leadership skills to grow your career at Macy's.

Job Overview

The Fragrance Sales Support Associate is responsible for delivering exceptional customer service by selling and demonstrating fragrances and related items, while contributing to the success of the department. The colleague will also be responsible for fulfilling customer requests and performing other duties as necessary.

Key Responsibilities
  • Provide exceptional customer service in all aspects of the store and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
  • Explain and demonstrate the use of fragrances through actual application or card application.
  • Partner with the Fragrance Counter Manager or CSX Manager to manage inventory and other inaccuracies.
  • Attend product training classes and seminars to stay up-to-date on the latest fragrances and trends.
  • Ensure proper presentation, organization, storing, and replenishment of stock.
  • Participate in pre-selling and sales driving events to maximize sales.
  • Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs).
  • Ensure the work area is free from hazards and work in a safe manner.
  • Adhere to Asset Protection and inventory control and compliance procedures.
  • Be in compliance with all hygiene standards.
  • Follows shortage programs and procedures.
  • Dependable attendance and punctuality.
Requirements
  • High School Diploma or equivalent required.
  • 1-2 years related experience.
  • Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
  • Resourceful and able to adapt quickly to changing priorities.
  • Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
Physical Requirements
  • Position requires prolonged periods of standing/walking around the store or department.
  • May involve reaching, crouching, kneeling, stooping, and color vision.
  • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register, and ability to process register transactions.
  • Frequently lift/move up to 25lbs.


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