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Retail Operations Supervisor

2 months ago

Alexandria, Virginia, United States careermount Full time

Company Overview: Join Careermount, a leader in the retail industry, where we prioritize exceptional customer experiences and employee development.

Position Summary: As a Retail Operations Supervisor, you will play a pivotal role in managing daily store functions, ensuring that our team delivers outstanding service while maintaining operational excellence.

Minimum Qualifications:

  • High School diploma or GED is preferred.
  • Previous experience in retail management is advantageous.
  • Ability to fulfill essential responsibilities and adapt to various working conditions.
  • Proficient in supervising and training staff on the use of equipment and tools.
  • Competence in managing operational tasks as outlined in the job descriptions.
  • Familiarity with computer systems for report analysis, inventory management, and financial oversight.
  • A valid driver's license and reliable transportation for business-related travel.
  • Effective communication skills in English, both verbal and written.

Key Responsibilities:

Leadership and Team Development:

  • Recruit, onboard, and mentor enthusiastic team members to ensure top-tier customer service.
  • Delegate tasks effectively to maintain a clean, well-stocked, and organized store environment.
  • Foster a professional atmosphere that encourages teamwork and support.
  • Schedule staff in alignment with company policies to optimize service delivery.
  • Implement fair management practices during hiring, training, and employee evaluations.

Customer Relations:

  • Build and maintain positive relationships with suppliers and customers.
  • Address customer inquiries and complaints promptly and professionally.
  • Promote a safe and welcoming image within the community.

Training and Performance Management:

  • Conduct regular performance reviews and provide constructive feedback to employees.
  • Ensure all staff are trained in customer service excellence and safety protocols.

Communication and Planning:

  • Establish effective communication channels to keep all team members informed.
  • Organize regular meetings to discuss updates and gather feedback.

Financial Oversight:

  • Analyze sales and expenses to enhance profitability.
  • Manage budgeting and forecasting for operational costs.
  • Safeguard financial transactions and ensure accurate reporting.

Working Environment:

  • Primarily indoor work with occasional outdoor responsibilities.
  • Exposure to varying temperatures and noise levels.
  • Ability to work independently while effectively managing a team.

Note: This job description is subject to change based on business needs. Careermount is an Equal Opportunity Employer and complies with all applicable laws regarding disability accommodations.