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Project Coordinator

1 month ago

Detroit, Michigan, United States G-TECH Services Full time
Job Overview

We are seeking a highly skilled Project Coordinator to oversee an outbound call campaign and coordinate between Service Operations teams, Senior Health Services team, and vendor teams.

The ideal candidate will have experience in project management, call center operations, and leadership. They will be responsible for provisioning access to support the outbound call program, serving as a liaison between teams, and leading meetings to ensure successful campaign execution.

The successful candidate will also provide weekly performance reporting, monitor performance, and request corrective action as needed.

Key Responsibilities:

  • Provisioning access to support the outbound call program
  • Serving as a liaison between SHS, vendor, and SO teams
  • Lead meetings, such as call calibrations, weekly touchpoints, performance meetings
  • Provide weekly performance reporting
  • Monitor performance and request corrective action as appropriate

Requirements:

  • Project Management experience
  • Call center experience
  • Leadership and analytical experience with data/operations
  • Excellent analytical, organizational, problem-solving, verbal, and written communication skills
  • Knowledge of project management tools and methodologies
  • Ability to work independently, within a team environment, and with multiple priorities
  • Proficient in current industry-standard PC applications and systems
  • Ability to work closely with the technical support team in understanding and resolving systems issues
  • Ability to develop, implement, and monitor policies, procedures, and customer service alerts
  • Support vendor in achieving performance management, KPIs, and SLAs
  • Onboard and train vendor leaders or vendor trainer, as needed

Preferred Qualifications:

  • Healthcare experience
  • Three or more years of experience in a related field

Education/Certifications:

Bachelor's degree in a related field required.

G-TECH Services, Inc. is a leading certified recruitment and placement firm that provides high-quality, flexible staffing solutions to a nationwide client base. We pride ourselves in keeping employee attrition low and offering exciting career opportunities to Engineers and IT professionals. We are large enough to make a difference and small enough to genuinely care about each and every one of our employees. We work with the best of the best.