Client Support Specialist II

1 week ago


Phoenix, Arizona, United States Arizona Official Website of State of Arizona Full time

Job Overview:

The Arizona Department of Agriculture is seeking two dedicated and proactive individuals to join our licensing division as Customer Service Representatives II. These roles are essential in providing support and information regarding various licensing and permit programs managed by the Department of Agriculture. Candidates must be prepared to work on-site consistently and demonstrate reliable attendance.

The Department is committed to providing training for suitable candidates interested in our Customer Service roles.

Key Responsibilities:

* Collaborate with the Central Licensing Customer Service Team to manage licensing initiatives, including but not limited to: Credentials, Feed, Fertilizer, Pesticide, Seed, Aquaculture, Dairy, Eggs, Meat, Native Plant, Livestock Brands, Equine Hauling, and Pest Management Licensing.
* Address customer inquiries through various channels, including phone, email, and in-person visits.
* Process data, collect fees, perform deposits, and ensure account balances are accurate.
* Handle customer complaints and resolve complex issues.
* Adhere to established policies, procedures, and regulations.
* Execute additional tasks as assigned.

Required Knowledge, Skills & Abilities:

Knowledge of:

• Effective customer service strategies.
• Relevant federal and state regulations, policies, and procedures.
• Arizona Revised Statutes related to licensing operations.
• Proficiency in Microsoft Office Suite and Google Workspace.
• Familiarity with software related to Meat, Dairy, Egg, Aquaculture, Brands, and Equine.
• Basic mathematical skills and knowledge of accounting principles.

Skills in:

• General accounting practices, including cash handling.
• Customer service techniques across various communication methods.
• Strong oral and written communication abilities.
• Interpreting and explaining rules and regulations to the public.

Ability to:

• Effectively prioritize tasks and manage time.
• Make sound judgments within established guidelines.
• Work collaboratively in a team setting.
• Multitask efficiently.
• Adapt to changes in policies and procedures.
• Communicate clearly with walk-in customers.

Preferred Qualifications:

Bilingual candidates (Spanish) are encouraged to apply.

Pre-Employment Requirements:

Candidates may be required to complete the Electronic Employment Eligibility Verification Program (E-Verify) as part of the hiring process.

Benefits:

The Arizona Department of Administration provides a comprehensive benefits package, including:
• Sick leave
• Vacation with 10 paid holidays annually
• Paid Parental Leave for up to 12 weeks for eligible new parents
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability coverage
• Optional benefits such as short-term disability insurance and deferred compensation plans

Retirement:
Employees in this classification are participants in the Arizona State Retirement System (ASRS), with mandatory enrollment for eligible individuals. Current contribution rates apply, and eligibility will be established after 27 weeks of employment.



  • Phoenix, Arizona, United States New York Life Full time

    Client Support Specialist - New York Life Overview: As a Client Support Specialist, you will engage with clients to enhance their overall health, well-being, and peace of mind. This role offers comprehensive, compensated training, along with a nurturing environment post-training to ensure your success. New York Life is committed to fostering career growth...


  • Phoenix, Arizona, United States Domino's Pizza LLC Full time

    Position: Client Support SpecialistABOUT THE ROLECurrently, Domino's Pizza LLC is seeking enthusiastic individuals to join our team as pizza artisans and client support specialists. Career Growth OpportunitiesAt Domino's, we offer numerous pathways for advancement. If you're looking to elevate your career, there are possibilities to progress into management...


  • Phoenix, Arizona, United States BCForward Full time

    Job OverviewBCforward is looking for a dedicated and skilled Client Support SpecialistPosition: Client Support SpecialistLocation: RemoteContract Duration: 6 MonthsRole Summary:The Client Support Specialist will manage inbound inquiries and perform case intake duties for the majority of the workday. This role involves providing guidance on general policy...


  • Phoenix, Arizona, United States TEKsystems Full time

    Customer Support Specialist at TEKsystemsTEKsystems is a prominent provider of technology solutions, and we are seeking dedicated individuals to enhance our customer support initiatives. As a Customer Support Specialist, you will be instrumental in assisting clients who face challenges with their services by addressing their inquiries through electronic...


  • Phoenix, Arizona, United States CornerStone Staffing Full time

    Job OverviewJoin our reputable legal practice as a Client Support Specialist and contribute to making a significant difference in the lives of borrowers.If you possess a consistent employment background, experience in a call center, and a passion for outstanding client service, we encourage you to explore this opportunity to assist in resolving...


  • Phoenix, Arizona, United States Lyra Health Full time

    About Lyra HealthLyra Health is a pioneering company in the mental health care industry, utilizing technology to provide innovative solutions for individuals and organizations. Our mission is to make mental health care more accessible, effective, and compassionate.About the RoleThe Client Support Specialist Level 1 will play a critical role in supporting...


  • Phoenix, Arizona, United States Secure Transportation Company Inc Full time

    Position OverviewRole SummaryThe Client Support Specialist (CSS) will manage incoming communications from clients, addressing a variety of inquiries and requests. The CSS will also initiate outbound communications to confirm existing bookings and strive to deliver outstanding client experiences.Work Schedule: Friday - Tuesday 9:00am to 6:00pm (MST)Primary...


  • Phoenix, Arizona, United States Cox Communications Full time

    About Cox AutomotiveCox Automotive is a leading provider of vehicle remarketing services and digital marketing and software solutions for automotive dealers and consumers. We are a dynamic and innovative company that is transforming the way the world buys, owns, sells, or simply uses cars.Job DescriptionWe are seeking a highly skilled and customer-focused...


  • Phoenix, Arizona, United States Charles Schwab Full time

    Customer Service Specialist - Retirement Services DivisionWe are seeking a dedicated Customer Service Specialist to join our Retirement Services Division at a prominent financial institution. In this role, you will play a crucial part in enhancing the experience of our clients by delivering exceptional support and guidance regarding their retirement plans....


  • Phoenix, Arizona, United States Ultimate Staffing Full time

    About the Role Ultimate Staffing is seeking dedicated Client Support Specialists to join our dynamic team within a thriving property management firm. This position is essential for providing exceptional assistance to homeowners regarding their inquiries and concerns. Key Responsibilities Respond to client inquiries through various communication...


  • Phoenix, Arizona, United States Gilbertsunnews Full time

    Client Support SpecialistGilbertsunnews is a leading digital media company that engages a diverse audience through its innovative online platforms. We pride ourselves on connecting with our community and providing exceptional service to our users.We are currently looking for a dedicated and enthusiastic individual to join our team as a Client Support...


  • Phoenix, Arizona, United States Quick Response Floor Coatings Llc Full time

    Position OverviewGreetings,We are seeking a dedicated Client Support Specialist to join our organization. In this role, you will be responsible for managing customer inquiries, coordinating service appointments, and providing assistance via various communication channels.Key Responsibilities:Responding to customer phone calls and emailsScheduling and...


  • Phoenix, Arizona, United States TEKsystems Full time

    Client Support Specialist at TEKsystemsTEKsystems is currently navigating a comprehensive strategy to reintegrate employees back into the workplace. Following a period of remote operations due to recent global events, all staff members are gradually returning to the office environment. This transition is anticipated to bring about an increase in IT-related...


  • Phoenix, Arizona, United States Paychex Full time

    Position Summary Under moderate supervision, the Service Specialist provides essential customer support for various Paychex offerings. This role is pivotal in maintaining positive customer relations and ensuring that inquiries and issues are addressed effectively and in alignment with company policies. Key Responsibilities Assist newly onboarded clients with...


  • Phoenix, Arizona, United States Phoenix Rescue Mission Full time

    At Phoenix Rescue Mission, we are dedicated to making a difference in the lives of individuals and families facing challenges such as hunger, homelessness, addiction, and trauma. Our organization embodies hope, healing, and new beginnings, following the principles of servant-leadership and collaboration. We are a community that values each member and strives...


  • Phoenix, Arizona, United States Paychex Full time

    Position Summary Under moderate supervision, the Client Support Specialist is responsible for delivering exceptional customer service for various Paychex products. This role utilizes established guidelines to maintain positive customer relations and effectively resolve client inquiries and issues in alignment with Paychex policies. Key Responsibilities...


  • Phoenix, Arizona, United States ASB Resources Full time

    Position OverviewThe Client Support Specialist serves as a vital contact for clients, addressing their service inquiries and concerns. This role involves managing specific types of calls and fulfilling requests in line with departmental protocols and standards. The Specialist is dedicated to fostering a positive client experience through professionalism,...


  • Phoenix, Arizona, United States Upgrade, Inc. Full time

    **Client Support Specialist (Payment Processing) - Weekend Schedule ($22.25)** Upgrade, Inc. is a rapidly expanding fintech company that has gained recognition as a leader in the financial services sector. We have successfully assisted millions of individuals in obtaining credit solutions that are both affordable and responsible. Our innovative financial...


  • Phoenix, Arizona, United States Schurz Communications Full time

    Are you seeking a rewarding position that offers opportunities for professional development and comprehensive benefits? At Schurz Communications, we have an exciting opportunity for you. Our Client Support Specialists play a crucial role in delivering exceptional service related to our video, high-speed internet, and telephone offerings for both residential...


  • Phoenix, Arizona, United States ASB Resources Full time

    Job OverviewThe Client Support Specialist role is integral to the ASB Resources contact center, focusing on delivering exceptional service to clients through various communication channels. Candidates who excel in this position thrive in dynamic environments, showcasing meticulous attention to detail, strong communication abilities, and effective...