Sales Team Member
1 week ago
Role Summary:
A Customer Experience Representative contributes to driving sales through providing a genuine and unique experience to each customer.
Key Responsibilities:
- Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued
- Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
- Provides a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store
Teamwork + Communication:
- Builds productive relationships with peers; asks for support when needed and makes an effort to help others
- Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
- Contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through internal communications
- Provides insights related to the customer and employee experience and communicates feedback to Store Leadership
Visual + Business Operations:
- Understands their contribution to service and selling on every shift in order to impact the stores business
- Supports the shipment process to gain awareness of product, including whats new and whats restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
- Maintains visual and operational standards while keeping the focus on the customer; stays current on merchandising updates
Requirements:
- Anthrop brand fan
- Experience in customer service
- Experience being a team player
- Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
Perks and Benefits:
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more For additional information visit www.urbn.com/work-with-us/benefits
Compensation:
$12.30/Hr, estimated annual salary $25,459.20 based on 40 hour workweek
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