Team Member

1 month ago


Webster, Texas, United States Jack in the Box Full time
Job Overview

We are seeking a highly motivated and customer-focused Team Member to join our Jack in the Box team. As a Team Member, you will play a critical role in delivering exceptional guest experiences by providing quality food, excellent service, and a clean restaurant environment.

Key Responsibilities
  • Guest Experience: Model a "guest comes first" attitude, provide a genuine smile, and display a friendly and positive spirit to make guests feel welcome.
  • Order Accuracy: Ensure the timeliness, quality, and accuracy of all orders, conveying a sense of urgency to meet guest expectations.
  • Guest Complaint Resolution: Handle guest complaints effectively using the C A R E model (courtesy, apology, resolution, extra effort) to resolve issues promptly.
  • Team Collaboration: Interact effectively with diverse groups of people, get along with other team members, and show care and respect to maintain a positive work environment.
  • Personal and Uniform Cleanliness: Ensure personal and uniform cleanliness, help and compliment other team members, and make new employees feel welcome and assist with training as assigned.
  • Adaptability and Flexibility: Follow instructions, be consistently productive and focused, and be willing to accept direction and feedback from management and other team members.
  • Restaurant Maintenance: Maintain restaurant cleanliness inside and outside by following Jack in the Box cleaning and maintenance procedures.
  • Appearance and Grooming: Maintain a clean, neat appearance and follow uniform and grooming standards.
Requirements
  • Demonstrate integrity and ethical behavior.
  • Ability to stand and walk approximately 90%-95% of shift.
  • Ability to lift and carry 10-65 lbs.
  • Ability to take guests' orders, operate a cash register, and read video monitors.
  • Ability and desire to work in a very fast-paced environment.

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