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Team Member

2 months ago

Webster, Texas, United States Jack in the Box Full time
Job Overview

We are seeking a highly motivated and customer-focused Team Member to join our Jack in the Box team. As a Team Member, you will play a critical role in delivering exceptional guest experiences by providing quality food, excellent service, and a clean restaurant environment.

Key Responsibilities
  • Guest Experience: Model a "guest comes first" attitude, provide a genuine smile, and display a friendly and positive spirit to make guests feel welcome.
  • Order Accuracy: Ensure the timeliness, quality, and accuracy of all orders, conveying a sense of urgency to meet guest expectations.
  • Conflict Resolution: Handle guest complaints effectively using the C A R E model (courtesy, apology, resolution, extra effort) to resolve issues promptly.
  • Teamwork: Interact effectively with diverse groups of people, get along with other team members, and show care and respect towards colleagues.
  • Adaptability: Be flexible to meet restaurant scheduling needs, maintain a clean and neat appearance, and follow uniform and grooming standards.
Requirements
  • Integrity: Demonstrate integrity and ethical behavior in all interactions.
  • Physical Demands: Ability to stand and walk approximately 90%-95% of shift, lift and carry 10-65 lbs, and take guests' orders, operate a cash register, and read video monitors.
  • Communication: Ability to communicate effectively with guests and team members, and work in a fast-paced environment.