Chief ServiceNow Architect

At iQuasar, we're seeking a seasoned Chief ServiceNow Architect to spearhead the implementation and configuration of our ServiceNow platform.

We're looking for an experienced professional who can analyze business needs and develop technical requirements. You'll be responsible for building and designing application modules, workflows, and catalog requests, as well as developing and delivering solutions based on ServiceNow for our clients.

• Provide software setup across various technical areas.
• Analyze business needs and develop technical requirements.
• Build and design application modules, workflows, and catalog requests.
• Develop and deliver solutions based on ServiceNow for clients.
• Oversee and guide a ServiceNow Engineer Specialist.
• Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current and future processes.
• Lead the configuration and development of modules to achieve clients' business outcomes and requirements.
• Contribute to developing a software environment using modern methodologies such as Continuous Deployment, Agile, and DevOps.
• Design, create, document, test, and fix software applications.
• Coordinate, plan, design, and implement cloud-based solutions to create, modify, and launch software.
• Evaluate client needs and software requirements to ensure designs meet time constraints.
• Collaborate with analysts, engineers, and teams to design software and gather information about project limits, capabilities, performance needs, and interfaces.
• Engage in developing business requirements by ensuring a comprehensive understanding of business needs and processes.
• Perform quality assurance and control during all phases of software development to ensure compliance with relevant policies and standards.
• Maintain customer satisfaction while adhering to all government and corporate policies.
• Provide technical leadership and mentorship on best practices for ongoing ServiceNow support for clients and team members.
• Work with clients during kick-off calls to identify their ServiceNow platform and module requirements.
• During kick-off or discovery calls, assist clients in identifying the topology of their IT systems, products, and platforms and select appropriate discovery tools to gather installation data from these environments.

• An active TS/SCI clearance (with the ability to obtain a CI poly)
• 3+ years of relevant experience implementing, configuring, and customizing ServiceNow.
• At least 5 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.).
• Demonstrated expertise in at least two SNOW modules (e.g., ITSM, CSM, SecOps, etc.)
• Expertise in web development (HTML, CSS, JavaScript)
• Directory service integration experience (Active Directory, LDAP, etc.).
• Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Script.
• Expertise with REST/SOAP APIs to integrate ServiceNow with other IT systems
• Working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog).
• Strong communication and collaboration skills, including the ability to gather requirements from internal and external stakeholders
• Robust analysis, problem-solving, and decision-making skills
• $120,000 - $160,000 per year, depending on experience and qualifications.