Customer Engagement Specialist
7 days ago
We are seeking an Inside Sales Representative to join our team at Comelit USA in Santa Fe Springs, California. As a key member of our sales team, you will be responsible for driving sales growth, developing strong relationships with customers, and providing exceptional customer service.
Key Responsibilities:- Sales Support:
- Support integrators, property managers, and developers throughout the sales process.
- Assist the Outside Sales Regional Sales Manager within the territory.
- Perform cold calling to re-engage with customers we haven't spoken with in some time.
- Conduct virtual meetings and product demonstrations using PowerPoint.
- Learn and master the product line to effectively communicate features and benefits to customers.
- Utilize CRM tools (preferably Zoho) to track and manage projects (deals) within the yearly pipeline.
- Ensure all projects have adequate follow-up, notes, and correct information.
- Maintain comprehensive records of customer interactions and transactions.
- Provide regular updates and reports on sales activities and pipeline status.
Qualifications:
- Minimum of 3 years extensive Inside Sales experience; experience in the security industry is a plus.
- Proficient in CRM tool software; experience with Zoho is a plus.
- Strong ability to support integrators, property managers, and developers.
- Excellent cold calling skills and experience re-engaging dormant customers.
- Ability to conduct virtual meetings and product demonstrations using PowerPoint.
- Strong organizational skills to manage multiple projects and ensure accurate follow-up and documentation.
- Must be able to work daily from the Santa Fe Springs, California office.
- Strong written and verbal communication skills.
- Knowledge of MS Office and webinar platforms.
- Type a minimum of 35 WPM.
- A competitive salary: $60,000 - $80,000 per year, depending on experience.
- Sales contests with compensation.
- Health, dental, and vision insurance with a $500 monthly allowance applied.
- 401(k) plan with company match.
- Opportunities for professional development and career advancement.
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