Customer Engagement Specialist

7 days ago


Santa Fe Springs, California, United States Comelit USA Full time
About This Opportunity

We are seeking an Inside Sales Representative to join our team at Comelit USA in Santa Fe Springs, California. As a key member of our sales team, you will be responsible for driving sales growth, developing strong relationships with customers, and providing exceptional customer service.

Key Responsibilities:
  1. Sales Support:
  • Support integrators, property managers, and developers throughout the sales process.
  • Assist the Outside Sales Regional Sales Manager within the territory.
Customer Engagement:
  • Perform cold calling to re-engage with customers we haven't spoken with in some time.
  • Conduct virtual meetings and product demonstrations using PowerPoint.
Product Knowledge:
  • Learn and master the product line to effectively communicate features and benefits to customers.
CRM Management:
  • Utilize CRM tools (preferably Zoho) to track and manage projects (deals) within the yearly pipeline.
  • Ensure all projects have adequate follow-up, notes, and correct information.
Sales Administration:
  • Maintain comprehensive records of customer interactions and transactions.
  • Provide regular updates and reports on sales activities and pipeline status.

Qualifications:

  • Minimum of 3 years extensive Inside Sales experience; experience in the security industry is a plus.
  • Proficient in CRM tool software; experience with Zoho is a plus.
  • Strong ability to support integrators, property managers, and developers.
  • Excellent cold calling skills and experience re-engaging dormant customers.
  • Ability to conduct virtual meetings and product demonstrations using PowerPoint.
  • Strong organizational skills to manage multiple projects and ensure accurate follow-up and documentation.
  • Must be able to work daily from the Santa Fe Springs, California office.
  • Strong written and verbal communication skills.
  • Knowledge of MS Office and webinar platforms.
  • Type a minimum of 35 WPM.
Compensation and Benefits:
  • A competitive salary: $60,000 - $80,000 per year, depending on experience.
  • Sales contests with compensation.
  • Health, dental, and vision insurance with a $500 monthly allowance applied.
  • 401(k) plan with company match.
  • Opportunities for professional development and career advancement.


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