Housekeeping Team Member

5 days ago


Charlotte, North Carolina, United States StepStone Hospitality Inc. Full time
Job Summary

We are seeking a highly motivated and detail-oriented individual to join our housekeeping team at StepStone Hospitality Inc. as a Room Attendant. This role is responsible for maintaining the cleanliness and organization of our facilities, ensuring a positive experience for our guests.

Key Responsibilities
  • Clean and Maintain Facilities: Ensure all areas are clean and tidy to the highest standard, adhering to time limits and company expectations.
  • Deliver Exceptional Customer Service: Provide excellent service to guests, responding to their needs and concerns in a professional and courteous manner.
  • Record Keeping and Inventory Management: Create daily job lists and record all serviced rooms, maintaining accurate records and reporting any discrepancies.
  • Equipment Maintenance: Ensure all equipment is in good working condition, performing routine checks and reporting any issues.
  • Reporting and Compliance: Report any shortages, damages, or security concerns to management, adhering to company policies and regulations.
  • Guest Communication: Handle guest complaints and requests in a professional manner, escalating issues to management when necessary.
  • Supply Management: Check and maintain adequate levels of consumables, ensuring a smooth operation of the housekeeping team.
  • Health and Safety: Comply with all health and safety regulations, reporting any concerns or incidents to management.
Requirements
  • Independence and Motivation: Ability to work independently, remaining motivated and focused on tasks.
  • Professionalism and Attention to Detail: Demonstrate professionalism, speed, and attention to detail in all aspects of the role.
  • Customer Service Skills: Proven experience in customer-facing roles, with a strong focus on delivering excellent service.
  • Teamwork and Adaptability: Ability to work collaboratively with the housekeeping team, adapting to changing situations and priorities.

StepStone Hospitality Inc. is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of background or experience.



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