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Employee Benefits Program Supervisor

2 months ago

Augusta, Maine, United States State of Maine Full time
Office of Employee Health and Wellness

Job Overview:
This role encompasses professional support for the management of benefits programs catering to approximately 30,000 individuals, along with various assigned projects.

Position Purpose:
The primary objective of the Employee Benefits Program Supervisor is to deliver education, guidance, and interpretation of the policies and procedures governing the following programs:
  • Health, dental, and vision insurance
  • Medical and dependent care flexible spending accounts
  • Medicare Advantage Plan enrollment for retirees
  • COBRA
  • Health credit premium program
  • Disability retirement related to health insurance
  • Administrative functions for the Retired Law Enforcement Office and Firefighter Health Insurance Program
  • Retirement processes related to benefits

This position administers a comprehensive range of employee benefit functions for all State of Maine employees, including ancillary members, former employees, family members, retirees, and surviving spouses. Additionally, it provides benefit and billing information to various State agencies, ancillary members, and vendors.

Key Responsibilities:
- Ensure compliance with state and federal laws regarding benefit enrollment eligibility and policy maintenance.
- Engage in direct communication with insurance vendors and agencies to guarantee accurate payment and payroll deductions, along with account reconciliation.
- Streamline processes and monitor member issue resolution while offering supervisory support to the benefits specialist team.

Qualifications:
Applicants should possess experience in Human Resource Management Systems, with the ability to:
  • Determine insurance eligibility, effective and termination dates
  • Assess COBRA eligibility and qualification dates
  • Evaluate retiree health insurance eligibility
  • Identify eligibility requirements for qualifying life events for health, dental, vision, and flexible spending accounts
  • Understand state-paid benefits during the disability retirement process
  • Assess enrollment eligibility for the Medicare Advantage Plan

Knowledge of MFASIS accounting and payroll, as well as familiarity with all associated benefit programs, is essential. A solid understanding of federal benefit laws, state benefit statutes, collective bargaining agreements, and policies is required.

Desired Skills:
- Ability to work collaboratively and apply supervisory principles, practices, and techniques.
- Proficient in mentoring, coaching, and providing support to a team.
- Strong communication skills, both oral and written.
- Capable of conducting research and making informed decisions.
- Ability to establish and maintain professional relationships with colleagues and external vendors.
- Demonstrated superior customer service skills.
- Competence in interpreting and applying procedural instructions and defining policies and procedures.
- Skilled in planning, setting, and administering individual goals and objectives.
- Proficient in verifying, coding, computing, and reconciling data.
- Experience in maintaining and utilizing databases for tracking purposes.
- Ability to handle confidential and sensitive information responsibly.

Benefits of Employment:
Working for the State of Maine offers a valuable total compensation package, which includes:
  • Work-Life Balance: Enjoy 13 paid holidays, 12 days of sick leave, and over 3 weeks of vacation leave annually.
  • Health Insurance Coverage: The State contributes significantly towards employee-only premiums.
  • Dental Insurance: Full coverage for employee-only dental premiums.
  • Retirement Plan: The State contributes a percentage of the employee's pay towards the Maine Public Employees Retirement System.

We are committed to fostering a culture of respect and inclusivity, ensuring a strong sense of belonging for all team members. We welcome applicants from diverse backgrounds and experiences, as we believe that varied perspectives contribute to our success.