Healthcare Customer Service Representative Role in Tempe

6 days ago


Mesa, Arizona, United States TEKsystems Full time
Unlock Your Career Potential as a Healthcare Customer Service Representative

A fantastic opportunity awaits you at TEKsystems, where you'll have the chance to excel in a dynamic and growing healthcare tech company based in the Valley.

About the Role

This position involves providing exceptional support to members and patients through various communication channels, including chat, email, and inbound calls. You will be responsible for assisting with general inquiries regarding accounts, such as insurance and billing, appointment management, and prior authorizations.

  • Assist members & patients through Chat, Email & Inbound call (40 - 60 Per Day).
  • Respond to general inquirings from patients regarding their account such as insurance/billing, appointment management, or prior authorizations.
  • Coordinate care among our members' care partners such as pharmacies, testing laboraties, specialists, & insurance providers.
  • Resolve general tech issues & problem solve a resolution for the member.
  • Become comfortable in navigating our systems such as RingCentral, Slack, G-Suite, Zoom, & our Electronic Medical Record System.

To succeed in this role, you should possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. You will also need to be comfortable with technology and able to navigate various systems.

About the Benefits

This role offers a competitive salary of $19.25 per hour, with opportunities for growth and advancement within the company. Additionally, you will receive a range of benefits, including:

  • Paid sabbatical after 5 and 10 years
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
  • Competitive Medical, Dental and Vision plans
  • Free memberships for yourself, your friends and family
  • Pre-Tax commuter benefits
  • PTO cash outs - Option to cash out up to 40 accrued hours per year
  • They pay 100% life insurance and disability insurance
  • 401K Match

We are committed to creating a positive and supportive work environment that allows our employees to thrive. If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity.



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