Disaster Recovery Supervisor
2 days ago
About the Role
The Restoration Supervisor will oversee the coordination and execution of restoration projects, working closely with our team of technicians and other stakeholders to ensure seamless project delivery. You will be responsible for managing customer expectations, tracking satisfaction levels, and addressing any concerns or issues that may arise.
Key Responsibilities
- Project Coordination: Coordinate and perform production processes as scheduled, ensuring quality control and meeting customer expectations.
- Customer Experience: Manage the customer experience, track satisfaction levels, and address any concerns or issues.
- Team Supervision: Communicate clear expectations to restoration technicians, supervise their activities, and provide guidance as needed.
- Documentation: Document detailed and accurate job files to support services provided.
- Resource Management: Manage labor and consumable item usage on assigned projects.
- Communication: Communicate with restoration project managers and office staff on project progress and issues.
Requirements
- Valid Driver's License: Possess a valid driver's license.
- Education: High school diploma or equivalent (preferred).
- Experience: At least 1 year of experience in cleaning, restoration, or construction.
- Certification: IICRC certification is a plus but not required.
Compensation and Benefits
The estimated salary for this position is $65,000 - $80,000 per annum, depending on experience and qualifications. SERVPRO of North Tempe offers competitive benefits, including comprehensive health insurance, paid time off, and opportunities for professional growth and development.
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