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Hospital Operations Coordinator

2 months ago

Aurora, Illinois, United States VCA Animal Hospitals Full time
About the Role

VCA Animal Hospitals is seeking a highly skilled and compassionate Client Service Representative to join our team. As the face of our organization, this individual will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients and their pets.

Key Responsibilities
  • Customer Service Functions:
    • Welcoming clients and their pets, checking them in and out, and responding to phone inquiries.
    • Scheduling and confirming appointments, as well as managing medical records.
    • Presenting and explaining fees, processing payments, and assisting with emergencies and euthanasias.
    • Answering questions regarding our specialty and emergency services, and providing information on hospital policies and procedures.
  • Hospital Operations:
    • Ensuring the hospital is clean and well-maintained, including removing animal waste and performing other tasks as needed.
    • Managing hospital supplies and equipment, and reporting any issues or concerns to management.
Benefits
  • Competitive Compensation: Starting wage $18 per hour, with opportunities for financial growth and advancement.
  • Benefits Package: Medical, dental, and vision insurance, life and disability insurance, paid parental leave, and 401(k) with company match.
  • Professional Development: Access to continuing education opportunities, leadership training, and career development programs.
  • Work-Life Balance: Flexible scheduling, paid vacation and sick time, and a supportive work environment.
About VCA Animal Hospitals

VCA Animal Hospitals is a leading provider of veterinary care, with a commitment to delivering exceptional service and care to our clients and their pets. We are proud to be an Equal Opportunity Employer and welcome applications from diverse candidates.