PRN Receptionist

Hooverwood Living is a leading provider of healthcare services, dedicated to delivering exceptional patient care and customer service. Our commitment to excellence has earned us a reputation as a trusted partner in the healthcare industry.

We are seeking a highly skilled and customer-focused Receptionist to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to residents, families, and visitors, while maintaining a professional and organized work environment.

• Maintain a clean, organized, and professional reception area, ensuring a positive first impression for all visitors.
• Greet residents, families, and visitors, directing them to the appropriate staff member or department.
• Answer incoming calls, take messages, and forward calls to the appropriate staff member or voicemail.
• Provide clerical support, including data entry, document preparation, and other administrative tasks as assigned.
• Assist with sales and customer service, including selling meal tickets and balancing the meal box.
• Follow established protocols for emergency situations, including fire alarms and security incidents.
• Ensure the security and confidentiality of all residents' and visitors' information, adhering to HIPAA guidelines.
• Perform other tasks as assigned by the Front Desk Coordinator or other management staff.

• High school diploma or equivalent required.
• Excellent customer service and communication skills.
• Working knowledge of Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
• Ability to work effectively in a fast-paced environment, with multiple demands and timelines.
• Ability to maintain confidentiality and handle sensitive information.