Field Service Technician

6 days ago


Latham, New York, United States Canon Solutions America, Inc. Full time
About the Role

As a Field Service Technician, you will play a critical role in delivering exceptional customer experiences and ensuring the efficient maintenance of Canon-supported products.

You will be accountable for reporting product failure trends and serviceability issues, providing timely and accurate field/shop/on-site maintenance, and maintaining technical information and records.

Your Impact
  • Customer-Centric Approach: Showcase strong communication skills to ensure customer satisfaction and loyalty.
  • Tech Expertise: Maintain assigned machines to optimize performance and meet branch/district metric targets.
  • Record Keeping: Accurately document product failure trends, serviceability issues, and technical information.
  • Adaptability: Be prepared to travel and work in a fast-paced environment.
About You

To succeed in this role, you must possess a basic understanding of internet environments and be able to complete an introductory period and PDIF (Printing and Digital Imaging Foundations) new-hire class. Additionally, you should have a valid driver's license and acceptable driving record.

Requirements and Qualifications
  • Education: Hold a High School diploma or equivalent experience required.
  • Skill Set: Possess a basic understanding of internet environments and ability to complete 120-day introductory period and PDIF new-hire class.
  • Physical Requirements: Ability to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
  • Travel: Valid driver's license and acceptable driving record necessary.
Compensation and Benefits

We offer a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. The estimated hourly rate for this role is $20.94, based on location and industry standards.



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