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Housekeeping Associate

2 months ago

San Francisco, California, United States Sonesta International Hotels Full time
Job Summary

The Room Attendant is a key member of the Housekeeping Management Team, responsible for ensuring the cleanliness and maintenance of guest rooms and public spaces. This role requires attention to detail, strong communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities
  • Deliver exceptional guest service by ensuring rooms are clean and well-maintained, and responding to guest complaints and requests in a timely and professional manner.
  • Clean and service assigned rooms or areas according to established standards and procedures, including making beds, dusting, vacuuming, and sanitizing bathrooms.
  • Notify supervisor when service is completed, and report any rooms unable to be serviced according to established procedures.
  • Monitor laundry supplies and equipment to ensure they are sufficient and in working order, and operate washers and dryers according to hotel standards and manufacturers' guidelines.
  • Minimize waste of supplies and amenities within all areas of housekeeping, and report needed repairs or unsafe conditions to supervisor.
  • Handle all lost and found items according to established procedures, and promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Requirements
  • Some previous housekeeping experience preferred, with a background from the extended stay industry beneficial.
  • Ability to speak, read, and write fluent English is preferred, with other languages beneficial.
  • Basic reading, writing, and mathematical abilities are required, with frequent standing, bending, climbing, kneeling, and moving about the facility.
  • Carrying, lifting, or pulling items weighing up to 75 pounds is required, with regular use of commercial cleaning chemicals.
  • Will be required to work mornings, evenings, weekends, and holidays.
Benefits
  • Medical, dental, and vision insurance.
  • Health savings account with company match.
  • 401(k) retirement plan with company match.
  • Paid vacation and sick days.
  • Sonesta hotel discounts.
  • Educational assistance.
  • Paid parental leave.
  • Company-paid life insurance.
  • Company-paid short-term and long-term disability insurance.
  • Various employee perks and discounts.
  • Hospital indemnity.
  • Critical illness insurance.
  • Accident insurance.