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Customer Service Representative

2 months ago

Shrewsbury, New Jersey, United States Western Pest Services Full time
Customer Service Representative

Western Pest Services is a leading provider of pest control solutions, dedicated to protecting homes and businesses in our area. As a Customer Service Representative, you will play a vital role in ensuring exceptional customer experiences and delivering high-quality service.

Responsibilities
  • Coordinate schedules and resolve customer issues and concerns
  • Respond to service and sales inquiries, and communicate with field operations
  • Provide proactive customer follow-up and deliver accurate service and sales information
  • Maintain accurate records using customer service software applications
  • Partner with management to manage expectations and meet deadlines
Requirements
  • High school degree or equivalent
  • Excellent phone etiquette and friendly, professional demeanor
  • Strong organizational skills and ability to manage multiple priorities
  • Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
  • Knowledge of customer service principles and best practices
  • Excellent written and verbal communication
What We Offer
  • Competitive compensation
  • Comprehensive benefit package
  • Paid Time Off (Holiday/Vacation/Sick)
  • Award-winning Company Paid Training
  • Opportunities for Growth, Development, and Advancement