Safety Ambassador

1 week ago

Pasadena, California, United States SMS Holdings Full time
About the Role

We are seeking a highly motivated and detail-oriented Safety Ambassador to join our team at SMS Holdings. As a Safety Ambassador, you will play a critical role in maintaining a safe and secure environment for our community.

Key Responsibilities
  • Patrol and Deterrent: Traverse the streets to circulate through assigned zones to deter unwanted activity through a uniformed visible presence.
  • Observation and Reporting: While on patrol, be watchful for unwanted behaviors or criminal activity and report to local authorities via established communication methods.
  • Addressing Unwanted Activities: Ambassadors will firmly and courteously request compliance to persons violating low-level quality of life crimes, such as aggressive panhandling, non-aggressive panhandling, loitering, disruptive behavior, etc.
  • Hospitality and Customer Service: While on patrol, go out of the way to actively acknowledge pedestrians with a friendly greeting or identify visitors in order to provide directions, information, city information, or recommendations.
  • Stakeholder Relations: Ambassadors will be responsible for making a specified number of visits to district businesses to share information and make professional contacts on behalf of the customer.
  • Reporting: Must be able to develop written Incident Reports and Property Condition Reports. As well, Ambassadors must provide a daily written report to document shift activities.
  • Professionalism: Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures, and overall Block by Block standards of expected professionalism.
Benefits
  • Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
  • Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
  • Other: 401K Retirement Savings Plan
Requirements
  • Physical Abilities: Must have the physical capacity to ride a bike or traverse continuously during an eight-hour shift, with normal breaks (two fifteen minutes, and one thirty-minute meal break).
  • Communication: Must be able to speak, read, and write the English language in order to create basic reports.

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