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IT Support Specialist
2 months ago
Job Summary
Sapphire Innovations is seeking a highly skilled IT Support Specialist to join our team. As a key member of our technical operations team, you will be responsible for managing incidents, problems, and service requests in accordance with ITIL standards.
Key Responsibilities
- Manage and resolve technical issues in a timely and efficient manner
- Collaborate with cross-functional teams to identify and implement process improvements
- Develop and maintain technical documentation and knowledge base
- Participate in on-call services to ensure 24/7 support
- Support and administer customer and internal systems
- Ensure compliance with data protection and security regulations
What We Offer
- A dynamic and family-friendly work environment with flat hierarchies and open communication
- A permanent employment contract with opportunities for growth and development
- A comprehensive benefits package including health management, employee discounts, and more
Requirements
- Strong technical skills and experience in IT operations
- Excellent problem-solving and communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively