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IT Support Specialist

2 months ago


Natchez, Mississippi, United States Sapphire Innovations Full time

Job Summary

Sapphire Innovations is seeking a highly skilled IT Support Specialist to join our team. As a key member of our technical operations team, you will be responsible for managing incidents, problems, and service requests in accordance with ITIL standards.

Key Responsibilities

  • Manage and resolve technical issues in a timely and efficient manner
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Develop and maintain technical documentation and knowledge base
  • Participate in on-call services to ensure 24/7 support
  • Support and administer customer and internal systems
  • Ensure compliance with data protection and security regulations

What We Offer

  • A dynamic and family-friendly work environment with flat hierarchies and open communication
  • A permanent employment contract with opportunities for growth and development
  • A comprehensive benefits package including health management, employee discounts, and more

Requirements

  • Strong technical skills and experience in IT operations
  • Excellent problem-solving and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively