Guest Services Coordinator

3 weeks ago


Thousand Oaks, California, United States Squeeze Massage Full time
About Squeeze Massage
Squeeze Massage is a revolutionary company that is transforming the massage experience for its guests. With a focus on technology and exceptional guest service, our goal is to make every visit a truly unforgettable experience.

We are looking for a highly motivated and experienced Guest Services Coordinator to join our team. The successful candidate will be responsible for ensuring every guest has a positive experience at our location, from check-in to checkout. This includes greeting guests warmly, resolving any issues or concerns, and maintaining the front-of-house area to Squeeze standards.

Responsibilities:
• Greet guests warmly and check them in efficiently
• Provide exceptional guest service and resolve any issues or concerns
• Maintain the front-of-house area to Squeeze standards
• Assist guests with downloading our app, setting up their account, booking appointments, and completing their appointments
• Collaborate with other team members to ensure seamless operations

Requirements:
• 1+ years of experience in retail or customer-facing role
• Proven track record of delivering exceptional guest experiences
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Experience with Zendesk preferred

Benefits and Compensation
We offer a competitive salary of $18-$22 per hour, depending on experience and qualifications. In addition to a salary, we also offer comprehensive health benefits, paid vacation time, and opportunities for professional growth and development.

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