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Program and Client Service Coordinator

1 week ago

Los Angeles, California, United States Pace Full time

Job Summary and Essential Functions

The Energy and Environmental Services Department at PACE is seeking a motivated Program & Client Service Specialist to join our team. This position may also be referred to as Home Data Tracking Specialist internally. The individual will work closely with Field Operations Supervisor, other staff, and subcontractors to perform daily assessments from field assessors and input assessment status in ServTraq. Additional duties include generating work orders, requiring documentation/photo to be sent out to appropriate subcontractors, communicating with subcontractors, tracking status of open work orders to ensure program compliance, preparing all proper documentation from subcontractors ready for fieldwork, working closely with scheduled staff to maximize daily workflow, being the main point of contact for clients' HVAC and other subcontract-related works status inquiry in a timely and professional manner, tracking special order materials in ServTraq ready to schedule for weatherization, submitting all necessary documentation to CSD for waiver process, monitoring and informing Field Operation Supervisor the waiver results, responsible to submit required documents to and monitor results from State Historical Preservation Office (SHPO), responsible to submit and monitor waiver to CSD, stay on top of contract requirements, and agency requirements to maintain compliance by regularly reviewing CSD materials and updates such as CPNs and contract addendums, attending meetings and webinars conducted by CSD and other related entities, and performing all other related duties as may be assigned from time to time.