Service Experience Manager

6 days ago


Waterloo, New York, United States Wilkins RV Full time
Overview

Wilkins RV, a leading RV dealership in New York, seeks an experienced Service Experience Manager to oversee the entire customer service experience from appointment setting to final bill completion.

Salary and Benefits

Competitive salary range: $40,000 - $80,000 per year, plus excellent benefits package including medical/dental/vision insurance, 401K/401K matching program, PTO/sick time, voluntary benefit program, employee referral program, employee discount, and RV borrowing program.

Job Description

The ideal candidate will possess a minimum of 2 years' experience in customer service and have a strong understanding of sales processes and effective communication skills. Key responsibilities include:

  • Greeting, establishing, and maintaining positive relationships with customers.
  • Determining customer needs, promoting products accordingly.
  • Estimating repair costs and preparing itemized service orders.
  • Initiating service orders, securing customer signatures, and closing completed work.
Required Skills and Qualifications

A motivated individual who enjoys working in a fast-paced environment is required. Essential qualifications include professional appearance, strong communication skills, positive attitude, and a strong work ethic.

Benefits

In addition to competitive compensation and benefits, Wilkins RV offers a dynamic work environment and opportunities for growth and development.



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