Sales Floor Support Associate

5 days ago


Lillington, North Carolina, United States Family Dollar Full time

Job Description: As a Customer Service Representative at Family Dollar, you will play a critical role in delivering an outstanding shopping experience for our customers. You will be responsible for ensuring that every customer interaction is positive and memorable.

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About the Role: This position requires a high level of energy, enthusiasm, and dedication to customer satisfaction. You will be working in a fast-paced retail environment, interacting with customers from diverse backgrounds and age groups.

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Key Responsibilities:

  • Deliver exceptional customer service through effective communication, active listening, and problem-solving skills.
  • Upsell and cross-sell products to increase sales and meet revenue targets.
  • Process cash transactions accurately and efficiently, handling customer complaints and returns professionally.
  • Contribute to a positive store culture by promoting teamwork, respect, and open communication among colleagues.
  • Maintain a clean and organized store environment, adhering to company standards.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Able to work a flexible schedule, including evenings and weekends.
  • Basic math skills and accuracy with handling cash and operating a cash register.

Salary Estimate: $13-$16 per hour, based on experience.

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