Customer Service Representative

4 weeks ago

Baraboo WI, United States Festival Foods Full time
Job Summary

We are seeking a highly skilled and dedicated Guest Service Representative to join our team at Festival Foods. As a key member of our Guest Service team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our guests.

Key Responsibilities
  • Reinforce Festival culture and exceptional guest service expectations to all Guest Service associates.
  • Oversee Guest Service activity to ensure a positive guest experience and team environment.
  • Communicate department priorities to Guest Service team and delegate responsibilities.
  • Lead by example to ensure Guest Service operating procedures are known and adhered to.
  • Ensure Guest Service cleanliness, maintenance, and sanitation.
  • Direct guests into lanes, monitor BOB, unloads carts, answer questions, respond to lights, and complete overrides as needed.
  • Presents themselves as a manager, takes ownership of guest needs utilizing LAST.
  • Acts in a professional manner at all times while projecting a cooperative and helpful attitude using discretion and tact.
  • Determine where Guest Service staff is needed throughout the day and direct them to that location to maintain efficient Guest Service operations.
  • Ensure proper staff levels by calling in additional staff to cover call-ins or additional business.
  • Strictly enforce child labor laws relieving minor employees enabling them to clock out for breaks, lunches and at and the end of their shift as per labor law guidelines.
  • Adjust daily schedule to actual sales, items and guest projections to maintain 100% productivity.
  • Communicate immediately with Shift Managers when assistance is required and when the CSR is on a lane.
  • Opens additional lanes to accommodate business and guest traffic. CSRs will keep a cash drawer available for their own use at all times.
  • Communicates tardiness and absences through effective use of CSR Shift Report.
  • Holds associates accountable for non-compliance with Guest Service and store policies.
  • Monitors cart levels and efficient cart running to ensure availability of all carts.
  • Other duties as assigned.
Requirements
  • Minimum availability must include 24 hours a week with a minimum of 6 hours per day during available days.
  • Ability to deal tactfully and effectively with guests and all personnel.
  • Excellent communication and interpersonal skills including an effective negotiation style.
  • Excellent planning and organizational skills, with the ability to manage multiple and constantly changing priorities.
  • Strong teamwork skills with the desire to train and educate others within the organization.
  • Exceptional oral and written communication skills and the ability to handle a diverse crew in a stressful environment.
  • Thorough understanding of all safety requirements and company safety policies.

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