Part Time Customer Service Agent

14 hours ago


Round Rock, Texas, United States Extended Stay America Full time
Job Summary

As a Part Time Customer Service Agent at Extended Stay America, you will play a vital role in creating a welcoming and enjoyable experience for our guests. This part-time position offers flexibility and variety, with a range of tasks to keep you engaged and challenged. From checking in guests to processing room assignments, you will be an integral part of our front desk team. And with a competitive hourly rate, ranging from $13.50 to $22.73 per hour in Colorado and up to $32.88 per hour in New York City, you will be well-rewarded for your efforts.

We are seeking a motivated and customer-focused individual who is passionate about delivering outstanding service and creating a memorable experience for our guests. If you have excellent communication skills, a positive attitude, and the ability to multitask, we encourage you to apply for this role.

Key Responsibilities:
  • Check-in and check-out guests in a friendly and efficient manner, ensuring a smooth and seamless experience.
  • Respond to guest inquiries and resolve issues promptly and professionally, using your problem-solving skills and knowledge of our hotel's policies and procedures.
  • Process room assignments and ensure accuracy, using our property management system.
  • Sell hotel amenities and services to guests, promoting our unique offerings and driving revenue growth.
  • Maintain a clean and organized front desk area, ensuring a welcoming environment for our guests.

Requirements:
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic math skills and ability to handle cash and credit transactions.
  • Flexibility to work varied shifts, including evenings and weekends.

Benefits:
  • Competitive hourly rate.
  • Flexible scheduling.
  • Opportunity to work in a dynamic and supportive team environment.
  • Professional development opportunities.


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